Appraisal and Repair Administrator, SSW

Signet Jewelers • Seattle, WA

1d • $22 - $25

About The Position

The Appraisal and Repair Administrator is a vital member of the Appraisal and Repair team.

Requirements

• At least 4 years of experience in a customer service role.
• Proficiency in MS Office Suite and comfortable with technology.
• Exceptional communication and interpersonal skills.
• Demonstrated organizational and leadership capabilities.
• Well acquainted with office management processes and fundamental accounting principles.
• Minimum education of a high school diploma.

Nice To Haves

• A minimum of 2 years of experience in the jewelry industry is desirable.
• A BSc/BA in office administration or a related field will be considered a plus.
• Accredited Jewelry Professional (AJP) certification will be an advantage.

Responsibilities

• Serve as the primary point of contact for Zale's, Kay's banners, and other clients, ensuring a positive initial impression level setting expectations
• Efficiently manage the SSW Appraisals voicemail queue and oversee correspondence between stores and Appraisers to address concerns or queries.
• Update and maintain accurate customer appraisal records in relevant databases.
• Monitor and manage stocks of appraisal collateral, ensuring critical supplies are always available.
• Provide necessary support to colleagues and team members to ensure seamless operations.
• Collaborate with Appraisers and other relevant parties to resolve issues promptly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED