Repair Operations Coordinator

KONE•Washington, DC

19h•Hybrid

About The Position

This role will support our Richmond, VA, Baltimore, MD, Beltsville, MD, and Mechanicsburg, PA branches, and will sit at one of those branches. The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule, reporting to whichever branch is the closest 'home base'. The Repair Operations Coordinator will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs. The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.

Requirements

2+ years of progressive and successful customer service experience
A High School education or equivalent
Proficient in MS Word and Excel
Well Organized
Customer service mindset

Nice To Haves

Ability to multitask on a daily basis
Ability to collaborate with all levels of the organization to achieve business goals
Thrive in areas where priorities change from time to time
Skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)
Demonstrate a passion for quality and results
Committed to promoting a safety culture in your team

Responsibilities

Provide specialized support to the Service Business tendered repair process
Book secured Quoted Repair orders in SAP
Initiate invoice downpayments
Requisition parts
Follow-up with customers
Coordinate with Operations and customers to schedule planned repairs
Interact with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication
Perform general office work and administrative tasks related to the ongoing repair business of the branch
Book quoted repair orders and requisition parts
Schedule quoted repair and quick quotes; collaborate with supervisors, customers, 3rd party entities, and regulatory bodies
Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors
Assist Service / Repair Supervisor
Audit completeness and accuracy of orders
Update SAP
Provide internal Technician support
Assist with permitting and permit management
Assist with invoice dispute and initiate invoices
Manage and order Office Supplies
Reporting functions for Branch Staff Meetings
Additional duties as assigned