Repair Operations Coordinator

HEICO Corporation•Coral Gables, FL

5d•Onsite

About The Position

Gables Engineering (a HEICO company) is seeking a highly organized, detail-oriented Repair Operations Coordinator to support our Maintenance, Repair, and Overhaul (MRO) operations. In this critical role, you will coordinate the repair lifecycle of aerospace components while serving as a key communication link between customers, engineering, production, quality, and logistics teams. If you excel in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional customer service while maintaining strict regulatory compliance, we want to hear from you. Gables Engineering is a leader in avionics controls and advanced cockpit solutions. We partner with airlines worldwide to deliver tailored solutions and OEM’s to provide advanced technology for next generation systems. As a Repair Operations Coordinator, you will play a vital role in ensuring repairs are processed efficiently, accurately, and in compliance with aerospace industry standards.

Requirements

High School Diploma or equivalent.
Strong customer service and relationship management skills.
Excellent written and verbal communication abilities.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Proficiency with Microsoft Office Suite and Outlook.
Ability to quickly learn and utilize ERP systems (IFS experience is a plus).
Strong analytical and problem-solving skills.
High level of accuracy and attention to detail.
Ability to adapt to changing priorities in a dynamic, deadline-driven environment.
Experience working with data, ensuring accuracy, identifying discrepancies, and supporting process improvement initiatives.

Nice To Haves

Experience in an FAA Part 145 Repair Station or other regulated aerospace environment.
Familiarity with aircraft component repair processes, rotable inventory management, or aviation supply chain operations.
Experience supporting OEM customers, aviation programs, or contractual service agreements.
Experience managing customer web portals or similar digital platforms.

Responsibilities

Coordinate and manage the full lifecycle of repair orders, from intake and evaluation through shipment and customer delivery.
Support quotation activities and monitor repair progress to ensure customer and contractual requirements are met.
Prepare, review, and maintain repair documentation, including: Work orders, Certifications, Invoices, Shipping documents, Traceability records
Serve as the primary point of contact for customers regarding: Repair status updates, Turnaround times, Pricing and quotations, Warranty determinations, Escalation of critical AOG (Aircraft on Ground) situations
Monitor customer communications through email and web portals, ensuring timely responses and prioritization of urgent requests.
Maintain accurate information in customer portals and internal ERP systems.
Partner with engineering, production, quality, and logistics teams to resolve issues, expedite repairs, and improve operational performance.
Manage digital documentation processes, including scanning, indexing, and record retention.
Identify and recommend opportunities for process improvements within repair operations.
Support special projects and additional operational initiatives as assigned.