Repair Operations Coordinator
About The Position
This role will support our Southeast District, and will sit at the Tampa, FL branch. The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule. The Repair Operations Coordinator will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice down payments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs. The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
Requirements
- 2+ years of progressive and successful customer service experience.
- A High School education or equivalent.
- Proficient in MS Word and Excel.
- Well Organized.
- Customer service mindset.
Nice To Haves
- Appetite for learning a new industry.
Responsibilities
- Provide specialized support to the Service Business tendered repair process.
- Book secured Quoted Repair orders in SAP.
- Initiate invoice down payments.
- Requisition parts.
- Follow-up with customers.
- Coordinate with Operations and customers to schedule planned repairs.
- Interact with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
- Perform general office work and administrative tasks related to the ongoing repair business of the branch.
- Book quoted repair orders and requisition parts.
- Schedule quoted repair and quick quotes; collaborate with supervisors, customers, 3rd party entities, and regulatory bodies.
- Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors.
- Assist Service / Repair Supervisor.
- Audit completeness and accuracy of orders.
- Update SAP.
- Provide internal Technician support.
- Assist with permitting and permit management.
- Assist with invoice dispute and initiate invoices.
- Manage and order Office Supplies.
- Reporting functions for Branch Staff Meetings.
- Additional duties as assigned.
Benefits
- Competitive salary
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
- KONE Annual Bonus plan at 5% Target Incentive based on achievement of company goals and individual goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
