Repair Depot Coordinator

ProMach Careers • Fort Worth, TX

3d

About The Position

As a Repair Depot Coordinator, you will contribute to the success of the company by serving internal and external customers with professionalism and efficiency in the coordination of returns and processing of equipment orders. ProMach is looking for people who want to shine and have opportunities to take their career in the direction they want. You can be creative, strategic, persuasive, influential, a mechanical marvel, customer service authority, meticulous, a closer, or a futurist. You’ll be challenged and rewarded. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation.

Requirements

• Customer-focused individual
• Creative Problem solver
• High School Diploma or GED
• Previous experience in customer service or related field
• Excellent communication & organizational skills
• Ability to multi-task & adapt to changing priorities
• Computer literacy, with working knowledge of MS Office Suite

Nice To Haves

• Technical knowledge of coding or labeling equipment a plus

Responsibilities

• Providing professional & courteous customer service
• Working directly with customers while liaising with internal departments & vendors
• Ensuring repairs & returns are handled promptly & professionally
• Entering sales orders, purchase orders & jobs for repairs & returns
• Following up with customers to obtain authorization for billable repairs and providing ongoing status reports of work being done
• Receiving & distributing incoming repairs & returns
• Preparing reports, maintaining logs & schedules, filing completed RMA’s
• Tracking shipments, credit orders & chasing down credits & pulling parts for repairs

Benefits

• Comprehensive medical/dental programs
• Life insurance
• Generous paid time off program
• Retirement savings plan with a company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED