Sr. Depot Repair Technician

Thermo Fisher Scientific • Tewksbury, MA

1d • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Join our team as a Sr Depot Repair Technician, where you'll contribute to enabling our customers to make the world healthier, cleaner, and safer. Working in a depot repair environment, you'll provide maintenance, repair, and calibration services for scientific instruments including Gas Analyzers and Industrial Hygiene Monitors. This position offers opportunities for career growth while working with a team of professionals dedicated to delivering service solutions. You'll diagnose and repair sophisticated environmental and process monitoring equipment, maintain detailed documentation in our CRM and ERP systems, and ensure compliance with ISO standards. Daily activities include working with customers on service matters, managing service orders, performing calibrations, and maintaining precise records of all repairs and test results. You'll work with teams including Service, Engineering, Technical Support, and Materials Management to deliver excellent customer service and maintain our quality standards.

Requirements

• 2 years experience in technical repair, calibration, or related field
• Experience in diagnostic troubleshooting and repair of precision instruments
• Proficiency with CRM systems and Microsoft Office suite (Word, Excel, PowerPoint)
• Experience with ISO 9000 standards and ESD protocols
• Analytical and problem-solving capabilities
• Documentation and record-keeping skills
• Strong written and verbal communication abilities
• Customer service orientation
• Ability to work independently and as part of a team
• Adherence to safety protocols and PPE requirements
• Alignment with company values: Integrity, Intensity, Innovation, and Involvement

Nice To Haves

• Experience with component soldering preferred
• Ability to work with small parts under microscope using precision tools

Responsibilities

• Provide maintenance, repair, and calibration services for scientific instruments including Gas Analyzers and Industrial Hygiene Monitors
• Diagnose and repair sophisticated environmental and process monitoring equipment
• Maintain detailed documentation in our CRM and ERP systems
• Ensure compliance with ISO standards
• Work with customers on service matters
• Manage service orders
• Perform calibrations
• Maintain precise records of all repairs and test results
• Work with teams including Service, Engineering, Technical Support, and Materials Management to deliver excellent customer service and maintain quality standards

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed