Depot Service Technician

Anatomy IT•White Plains, NY

3d•Onsite

About The Position

The Depot Service Technician is responsible for the configuration, staging, maintenance, and repair of client hardware in a centralized depot office environment. This role ensures all equipment is properly prepared, tested, and documented prior to deployment, while maintaining high standards of quality, accuracy, and turnaround time. This is a non-exempt, on-site position 5 days per week in our White Plains, NY office. Anatomy IT is a managed IT services and cybersecurity provider purpose-built for healthcare organizations. We support regulated healthcare environments across multiple care settings, helping clients reduce risk, maintain compliance, modernize infrastructure, and deliver reliable, secure technology that supports patient care and clinical operations. Our clients choose partners they trust. WHY ANATOMY IT? Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We deliver exceptional results by caring deeply for people and community, speaking up with honesty, fueling our mission with passion and grit, and taking full ownership with integrity and accountability. EQUAL OPPORTUNITY EMPLOYER We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all the responsibilities and skills required of team members.

Requirements

1–3 years of experience in IT support, hardware repair, or depot services
Working knowledge of Windows operating systems and basic networking concepts
Experience with device imaging and deployment tools preferred
Familiarity with ticketing systems and asset management tools
Strong attention to detail and organizational skills
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Basic understanding of IT security and data protection practices
Ability to lift and move equipment (up to 50 lbs)

Responsibilities

Configure, image, and stage desktops, laptops, and mobile devices for client deployments
Perform hardware diagnostics, troubleshooting, and repairs (e.g., PCs, printers, peripherals)
Install and update operating systems, drivers, and standard software packages
Maintain accurate asset tracking, inventory records, and documentation
Receive, label, and organize incoming equipment and parts
Coordinate shipping, receiving, and logistics for client equipment
Ensure devices meet company and client security and configuration standards
Wipe and decommission retired equipment in accordance with data security policies
Assist with warranty repairs and vendor coordination as needed
Maintain a clean, organized, and efficient depot workspace