Service Depot Repair Supervisor

Teledyne Technologies Incorporated • San Diego, CA

2d • $77,900 - $103,800 • Onsite

About The Position

Responsible for overseeing daily operations of the Service Depot Repair team, ensuring timely, high-quality repair of customer instruments. Plans, organizes, directs, manages, and evaluates depot service activities, technical support coordination, and performance metrics to deliver strong customer outcomes and continuous improvement.

Requirements

• Bachelor’s degree (B.A.) in a related technical field and 3–7 years of service, repair, or manufacturing experience; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret technical documentation, procedures, and schematics.
• Ability to communicate effectively and respond to questions from customers and employees.
• Follows all import/export requirements, consulting with facility import/export personnel as required.
• U.S. Person status required for access to controlled technical data

Nice To Haves

• Knowledge of ISO and/or AS9100 quality systems
• Working knowledge of Lean Manufacturing, Six Sigma, or Kaizen
• Familiarity with ERP or service management systems
• Strong troubleshooting and root cause analysis capability

Responsibilities

• Plan, organize, direct, and manage daily depot repair activities.
• Manage repair workflow, priorities, and resource allocation to meet turnaround time and delivery commitments.
• Develop, implement, and maintain service processes, procedures, and standards.
• Establish and track key performance indicators (KPIs) such as turnaround time, backlog, and first-pass yield, driving continuous improvement actions.
• Prepare and review reports, metrics, and systemic issues with Service management.
• Troubleshoot and support resolution of complex technical issues; act as escalation point for technicians and customer concerns.
• Identify and drive corrective actions for recurring issues in collaboration with Engineering, Quality, and Operations.
• Maintain and build technical product knowledge across the repair team.
• Provide guidance to service personnel in handling difficult or complex repairs and customer issues.
• Identify opportunities to improve service effectiveness and add value to related functions (Sales, Manufacturing, Engineering).
• Drive process improvements using Lean and continuous improvement methodologies.
• Ensure adherence to safety, quality, and regulatory requirements.
• Hiring, training, performance management, and development of team members.

Benefits

• Background checks may include, but are not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks/credit history and drug testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level