Depot Service Engineer III
About The Position
The Depot Service Engineer plays a critical role in supporting pre-sales instrument demonstration programs within the Life Sciences Group of Thermo Fisher Scientific, by ensuring high-performance, fully functional instrumentation across a diverse portfolio. This position reports into the Sr Manager of ISC Customer Experience and operates within a small, highly collaborative team responsible for instrument quality control, repair, warehousing, and logistics. In this hands-on and dynamic role, you will not only diagnose, repair, and maintain sophisticated life sciences instrumentation, but will also be an active participant in technical onboarding and integration of new products into the demonstration program. Success requires ownership, organization, and the ability to drive projects from concept through execution. This role is ideal for an engineer who thrives in a fast-paced, team-oriented environment, is eager to expand beyond the bench, and is willing to step in wherever needed to support team and business priorities.
Requirements
- Bachelor's degree in Engineering or a related field and 5+ years of experience.
- Strong background in instrumentation repair, ideally within the life sciences industry.
- Proven ability to troubleshoot and repair complex systems at the component level.
- Ability to thrive in a small, team-oriented environment with shared responsibilities.
- Self-starter with strong project ownership and follow-through.
- Demonstrated ability to lead projects from initiation to completion.
- Highly organized with strong attention to detail.
- Adaptable and willing to take on responsibilities outside of the core role when needed.
- Strong critical thinking and problem-solving skills.
- Effective communicator, comfortable leading meetings and engaging with stakeholders.
- Ability to quickly pivot priorities in response to business needs.
- Growth mindset with openness to coaching and expanding skill sets beyond core engineering responsibilities.
- Proficiency with Microsoft Office and internal systems/data tracking tools.
- Ability to lift up to 50 lbs.
- Comfortable working with PPE and potentially hazardous materials.
- Ability to work independently and meet committed timelines.
- Must be legally authorized to work in the United States without sponsorship.
- Must be able to pass a comprehensive background check, which includes a drug screen.
Nice To Haves
- Experience with flow cytometry, imaging/detection, cell and gene therapy, or protein purification instrumentation preferred.
Responsibilities
- Perform advanced troubleshooting, repair, and preventative maintenance on complex instrumentation (electronics, fluidics, and mechanical systems).
- Execute and refine quality control (QC) processes to ensure instruments meet demonstration readiness standards.
- Diagnose and repair instruments down to the component level.
- Analyze and present QC/Repair data and identify trends to management and key stakeholders.
- Lead technical onboarding of new instruments into the demonstration program.
- Develop QC protocols, service documentation, and spare parts strategies to support rapid deployment and repair.
- Partner within the demonstration support team and cross-functionally with R&D, Product Management, and Global Service teams to ensure readiness.
- Track project timelines, lead meetings, and communicate status updates to stakeholders.
- Contribute across the full instrument lifecycle, including QC, repair, inventory management, shipping/receiving, and warehousing.
- Create and maintain Standard Operating Procedures (SOPs) to drive consistency and efficiency.
- Support demo software/platform integrity and usability.
- Identify and implement process improvements to increase efficiency and scalability.
- Assist in annual instrument replacement forecasting.
- Work cross-functionally with Product Management, R&D, Engineering, Global Service & Support, and commercial teams.
- Lead or participate in technical discussions, training sessions, and knowledge-sharing initiatives.
- Partner with global teams (including EMEA) to align on best practices.
Benefits
- Competitive remuneration
- Annual incentive plan bonus
- Healthcare
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Senior
