Rep Ticket Office - MGM Grand

MGM Resorts International • Las Vegas, NV

6d • Onsite

About The Position

The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Requirements

• Must be 18 years of age or older
• 6+ Months of Prior Relevant Experience in Customer service and cash handling

Nice To Haves

• Preferred

Responsibilities

• Perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions.
• Provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.
• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests.
• Perform ticket verification prior to entry into exhibit and events.
• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services.
• Resolve guest complaints within the scope of authority.
• Utilize and balance a cash drawer and ticket sales with various tender types.
• Interpret and operate numerous computer and ticketing systems with accuracy.
• Answer multi-line telephones using proper etiquette.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed