Rep Ticket Office - MGM Grand
About The Position
The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. It is primary responsibility of the Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery.
Requirements
- Must be 18 years of age or older
Nice To Haves
- 6+ Months of Prior Relevant Experience in Customer service and cash handling
- Work varied shifts, to include weekends and holidays
Responsibilities
- Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests
- Perform ticket verification prior to entry into exhibit and events
- Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services
- Resolve guest complaints within the scope of authority
- Utilize and balance a cash drawer and ticket sales with various tender types
- Interpret and operate numerous computer and ticketing systems with accuracy
- Answer multi-line telephones using proper etiquette
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
