Rentals HVAC Branch Associate
About The Position
Spot Coolers, a wholly owned subsidiary of Carrier, rents and sells commercial portable air-conditioning and heating solutions nationwide. The Rental HVAC Branch Associate position is in the Canton, Michigan market and works under moderate supervision. The associate provides customer service and technical support, troubleshoots equipment issues, determines solutions in line with product and customer specifications, and recommends actions to customers. The role also responds to customer service needs, including deliveries, pickups, and equipment swaps, while helping maintain the branch fleet, warehouse, and trucks.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- Valid driver's license.
- Ability to lift 50 pounds frequently and up to 75 pounds occasionally.
- Ability to climb a 10-foot ladder.
Nice To Haves
- Excellent verbal and written communication skills.
- Strong phone skills.
- Strong organizational skills.
- Excellent attention to detail and accuracy.
- Basic mechanical skills and comfort using hand tools.
Responsibilities
- Drive extensively to multiple customer sites daily.
- Deliver, pick up, and install new and rental portable air-conditioning and heating equipment at job sites.
- Provide product and technical support under moderate supervision.
- Conduct technical training and product briefings with customers.
- Troubleshoot technical problems, determine solutions according to product and customer specifications, and recommend solutions to customers.
- Keep the fleet and required accessories clean, maintained, organized, and ready to rent.
- Maintain the warehouse and trucks for optimal efficiency.
- Complete and submit required paperwork, including order write-ups and rental or sales agreements, according to policy.
- Respond to customer servicing needs, including deliveries, pickups, and equipment swaps.
Benefits
- Medical, dental, and vision coverage; wellness incentives.
- Retirement benefits.
- Paid vacation, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days.
- Birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, and military leave.
- Option to purchase vacation.
- Short-term and long-term disability.
- Life insurance and accidental death and dismemberment coverage.
- Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
- Tuition assistance.
- Potential short-term cash incentives, subject to plan requirements.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
