Rentals HVAC Branch Associate

Carrier•Edgewood, MD

4d•$53,000 - $106,000

About The Position

Spot Coolers, a wholly owned subsidiary of Carrier, rents and sells commercial portable air-conditioning and heating solutions nationwide. The Rental HVAC Branch Associate serves as a first responder for customer servicing activities, including deliveries, pickups, equipment swaps, and customer service calls. Working under moderate supervision, the associate troubleshoots technical problems, determines solutions in accordance with product and customer specifications, and recommends actions to customers. The role is based in the Canton, Michigan market and includes frequent travel to customer sites, equipment installation, and branch and fleet upkeep.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
Valid driver’s license.
Ability to lift 50 pounds frequently and up to 75 pounds occasionally.
Ability to climb a 10-foot ladder.

Nice To Haves

Excellent verbal and written communication skills.
Strong phone skills.
Strong organizational skills.
Excellent attention to detail and accuracy.
Basic mechanical skills and comfort using hand tools.

Responsibilities

Drive to multiple customer sites daily.
Deliver, pick up, and install new or rental portable air-conditioning and heating equipment at job sites.
Provide product and technical support under moderate supervision.
Conduct technical training and product briefings with customers.
Troubleshoot technical problems and issues, determine solutions in accordance with product and customer specifications, and recommend solutions to customers.
Clean, maintain, organize, and prepare the fleet and required accessories for rental.
Maintain the warehouse and trucks for optimal efficiency.
Complete and submit required paperwork, including order write-ups and rental or sales agreements, according to policy.

Benefits

Medical, dental, and vision coverage.
Wellness incentives.
Retirement benefits.
Paid vacation, up to 15 days.
Paid sick days, up to 5 days.
Paid personal leave, up to 5 days.
Paid holidays, up to 13 days.
Birth and adoption leave.
Parental leave.
Family and medical leave.
Bereavement leave.
Jury duty leave.
Military leave.
Purchased vacation.
Short-term and long-term disability.
Life insurance and accidental death and dismemberment coverage.
Health Savings Account, Health Care Spending Account, and Dependent Care Spending Account.
Tuition assistance.
The position may be entitled to short-term cash incentives, subject to plan requirements.