Rental Technician - Palisades & Alpine

Alterra • Olympic Valley, CA

3d • $20 - $26 • Onsite

About The Position

Responsible for outfitting all guests with rental equipment suitable for their needs and explaining safety features. Applicants must be at least 18 years of age. These positions are located at Palisades Tahoe and are not remote.

Requirements

• Applicants must be at least 18 years of age.
• High School Diploma or GED.
• Effective communication skills (verbal and written).
• Strong customer service and safety awareness.
• Ability to follow instructions accurately.
• Neat and compliant with grooming standards.
• Punctual and reliable team player.
• Comfortable in a fast-paced environment with attention to detail and courtesy.
• Must be capable of walking or standing 90% or more of a normal 8 hour work shift.
• Must be capable of occasionally carrying, lifting, pushing or pulling up to 50lbs.
• Must capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Nice To Haves

• 1-3 months of customer service experience, or equivalent combination of education and experience.
• Basic knowledge of hand tools
• Familiarity with ski/snowboard equipment and POS systems a plus.
• A Motor Vehicle Record review may be required as part of your job.

Responsibilities

• Provide exceptional customer service to all customers and employees.
• Greet and assist guests promptly upon entering the store.
• Demonstrate product knowledge for retail items and rental fleet.
• Assess guest needs through effective questioning and recommend appropriate equipment.
• Size guests for boots and ensure proper fit.
• Advise on ski, pole, or snowboard sizing based on guest's ability and physical attributes.
• Maintain binding certification and adjust bindings according to manufacturers’ guidelines.
• Ensure accurate completion of rental contracts.
• Educate guests on the operation and safety features of rental equipment.
• Operate the RTP POS system proficiently.
• Inspect returned equipment for damage and proper condition.
• Ensure guest satisfaction and express gratitude upon departure.
• Maintain shop cleanliness and organize equipment storage.

Benefits

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED