Ski/Snowboard Rental Utility Tech (Whitefish Mountain Resort)
About The Position
The Rental Technician facilitates rental operations at Whitefish Mountain Resort, rotating between boot-fitting, tech-ing skis/snowboards, and cashiering. This position requires willingness to perform any of these functions as needed. Repair experience is preferred, but not required for all staff. The role involves close interaction with the Rental & Retail department, Guest & Information Services, and the Snowsports Center. Candidates must have experience handling money and following accounting procedures. The position also requires selling retail items and providing accurate inventory counts.
Requirements
- High school graduate or GED equivalent
- Experience working directly with the public required
- Candidates must have experience handling money and following accounting procedures
- Must be available during holiday period (mid-December to mid-January)
Nice To Haves
- Repair experience is preferred
- Experience in a rental/repair operation preferred
- Experience in ski and boot repairs preferred
- Past cashier experience preferred
- Knowledge of the ski/snowboard industry preferred
- Past binding certification training preferred
- Advocate of excellent guest service, able to handle difficult guests and resolve problems
- Self-starter, able to work independently with little supervision
- Able to function effectively with both guests and staff
- Skiing/snowboarding experience preferred, but not required
Responsibilities
- Learn and implement operating procedures for rental/repair forms, cash register operation, open/close procedures, and additional tasks
- Ensure rental paperwork is completed accurately and filed properly, and all equipment is accounted for at the end of the day
- Complete and pass all binding manufacturers’ indemnification testing
- Follow all policies and procedures in rental operation training, including binding tests, settings, proper ski and boot sizing, post-accident reports, rental return process, and maintaining a clean work environment
- Advocate for the maintenance program
- Work closely with the Snowsports Center to follow through on the School Group program properly
- Handle money and cash out accurately at the end of each shift
- Learn and operate RTP and Aspenware systems accurately and efficiently
- Sell Lift Tickets, Ski School, and other products as available
- Work efficiently and safely, providing guests with quality service
- Knowledge of all safety measures in front and back of shop operations
- Assist in other activities within Whitefish Mountain Resort to develop teamwork with other departments and associates
- Work within the framework of Rental & WSI policies and procedures and meet goals
Benefits
- Shifts include a mandatory 2-hour ride/lunch break every day!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
