Repair Technician (Whitefish Mountain Resort)

Winter Sports InC•Whitefish, MT

just now•Onsite

About The Position

The Repair Technician must possess strong knowledge of rental and repair operations. This position requires developing a good working relationship with all product representatives and ensuring all indemnifying certifications are completed per manufacturers’ specifications. The role involves maintaining a safe working environment for all staff and ensuring adherence to all policies and procedures. The technician may work at the Village Equipment Rental Shop in the upper village or the Base Lodge Rental Shop on the 2nd story of the Base Lodge.

Requirements

High school graduate or GED equivalent
Experience in rental/repair operations required
Previous experience with ski and snowboard repair techniques (mounting, base repairs, tuning) required
Experience working directly with the public required
Knowledge of ski/snowboard industry required
Self-starter, able to work independently with little supervision
Able to function effectively with both guests and staff

Nice To Haves

continuing education preferred
Binding certification training preferred

Responsibilities

Provide quality repair service for guests, employees, and rental fleet (both ski & snowboard)
Knowledge of all safety measures in back-of-shop operations
Attention to detail is essential
Research new products and their functionalities
Assist in rental operations as a utility tech when business levels dictate
Maintain appropriate records for shop forms and equipment
Maintain repair equipment in top condition and ensure repair supplies are ordered within budget/business guidelines (working closely with the Manager)
Assist with both pre-season and in-season binding tests as requested
Advocate for excellent guest service: Ensure guests are taken care of in a friendly, efficient manner, Handle difficult guests and resolve problems, Communicate options to guests regarding the care of their equipment
Work within the framework of Rental & WSI policies and procedures
Assist in other activities within the WSI organization to develop teamwork with other departments and associates
Ensure a safe and risk-free environment for internal and external guests. This involves constant alertness for any unsafe conditions and work behaviors, periodic inspections of work and public areas, and follow-up notifications to correct conditions or practices at the earliest opportunity.