Rental Supervisor

QXO•Hutto, TX

1d•Hybrid

About The Position

The Rental Supervisor is responsible for overseeing the daily operations of the rental department, ensuring equipment availability, operational efficiency, and exceptional customer service. This role leads rental personnel and coordinates activities related to equipment rentals, inventory management, dispatch, service support, and customer interactions. The ideal candidate is a hands-on leader with strong operational, customer service, and team management skills.

Requirements

Strong leadership and team development skills
Excellent customer service and relationship-building abilities
Strong organizational and time-management skills
Ability to prioritize tasks and manage multiple responsibilities
Strong communication and problem-solving skills
Ability to work effectively in a fast-paced operational environment
Experience in rental operations, equipment management, construction, distribution, or related industries
Prior supervisory or team lead experience
Familiarity with inventory control, dispatch, service operations, and equipment utilization
Experience with ERP, rental management, or inventory systems
Knowledge of equipment rental operations and customer service best practices
Combination of office, warehouse, service shop, yard, and customer-facing environments
Ability to sit, stand, walk, and move throughout operational facilities
Exposure to equipment, machinery, varying weather conditions, and operational environments
Ability to lift and move materials as needed
May require occasional travel between facilities, customer locations, or operational sites
May require extended hours based on business needs

Responsibilities

Supervise day-to-day rental operations to ensure efficient service and customer satisfaction
Coordinate equipment reservations, rentals, returns, and availability
Monitor equipment utilization and support efforts to maximize fleet productivity
Assist in managing rental inventory, equipment tracking, and operational workflows
Support scheduling and coordination of deliveries, pickups, and dispatch activities
Lead, train, coach, and support rental department team members
Assign daily responsibilities and monitor performance to ensure operational goals are met
Foster a positive, customer-focused, and safety-oriented work environment
Support hiring, onboarding, training, and employee development activities
Provide ongoing coaching and performance feedback
Ensure a high level of service is provided to customers and business partners
Respond to customer inquiries, rental requests, and service concerns in a timely and professional manner
Build and maintain strong customer relationships to support repeat business and growth opportunities
Partner with sales and operations teams to support customer needs and business objectives
Assist in monitoring equipment condition, availability, and maintenance requirements
Coordinate with service and maintenance teams to minimize downtime
Support preventative maintenance programs and equipment readiness initiatives
Maintain accurate inventory and rental records
Promote and enforce company safety policies, procedures, and regulatory requirements
Support safety training, inspections, and compliance efforts
Ensure equipment operations and rental activities comply with applicable regulations
Maintain a clean, organized, and safe work environment
Monitor department performance and identify opportunities for process improvements
Support reporting, recordkeeping, and operational tracking activities
Assist management with departmental planning and performance goals
Perform additional duties as assigned