Rental Supervisor

YMCA of Northern Alberta•Red Deer, AB

14h•Onsite

About The Position

The Rental Supervisor works closely with internal teams and external partners to ensure that rental spaces are safe, well-maintained, and meet the needs of diverse community users. This Rental Supervisor manages the promotion and development of recruitment and relationship development with potential renters, ensuring a positive experience for renters throughout their experience, and overseeing the rental staff team that support facility rentals. Working in close collaboration with the Program Manager, the Rental Supervisor leads a diverse team on-site, is responsible for financial management, evaluates program performance, and fosters strong relationships with community partners. This position is full-time with 40-hour per week and includes benefits. Flexible availability is required allowing for the Supervisor to support evening and weekend rentals as needed on site.

Requirements

University degree or diploma in Business, Hospitality, Community Development or a related field.
Minimum 2 years’ experience in rental coordination, facility management, or customer service.
Minimum 2 years’ experience in staff supervision.
Intermediate (Standard) First Aid, CPR/AED Level C, WHMIS.
Clear Police Intervention Check with Vulnerable Sector Search.
Strong communication, organizational, and time management skills.
Experience working with diverse populations and managing stakeholder relationships.
Proficient in Microsoft Office, facility booking systems and other forms of technology.

Responsibilities

Manage the full lifecycle of rental operations.
Respond to rental inquiries, conduct site tours, and guide clients through booking and contract processes.
Ensure rental spaces are clean, safe, and prepared to use, coordinating with facility, asset and custodial teams.
Develop and maintain rental schedules, calendars and usage reports.
Collaborate with Marketing and Communications to promote rental opportunities and develop and maintain rental relationships with various community organizations, local businesses, and community members.
Monitor rental performance metrics and client satisfaction, and implement improvements as needed.
Develop and operationalize approved rental policies and procedures, and pricing structure.
Complete file audits, data recording, reporting and other administrative duties as identified.
Recruit, train, supervise, and evaluate staff, volunteers, and students.