Rental Subsidy Reexaminations Supervisor - Non-Merit

Baltimore County • Towson, MD

7d • Onsite

About The Position

A Non-Merit vacancy exists in the Department of Housing and Community Development. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. A list of eligible applicants will be established based on the examination as outlined below. Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants. All interested candidates must apply at this time. List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications. Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time. You must attach your transcript(s) or license(s) to your application. Unofficial Copies are acceptable. Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Requirements

• Bachelor’s degree Plus Four years of progressively responsible experience in federally assisted housing programs, public housing administration, eligibility determination, or program compliance. (Additional relevant experience may substitute for education on a year-for-year basis.)
• Extensive knowledge of Housing Choice Voucher regulations and eligibility requirements.
• Knowledge of HUD compliance requirements, SEMAP standards, and documentation requirements.
• Strong knowledge of income calculation, rent calculation, and continued occupancy regulations.
• Ability to supervise staff in a fast-paced, highly regulated environment.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Proficiency in housing software systems such as Emphasys Elite, Microsoft Excel, and document management systems.
• Ability to build effective relationships with staff, participants, landlords, and stakeholders.
• Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position.
• Diplomas or transcripts must show the applicant's major field of study.
• Copies and unofficial transcripts are acceptable.
• Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.
• Proof of licenses, certifications, and/or education must be submitted with each application.
• Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).

Nice To Haves

• Two years of supervisory, lead worker, or team management experience.
• Housing Specialist Certification within 1 year of employment.
• Program Management Certification within 1 year of employment.
• HUD eligibility/compliance certifications, as assigned
• NSPIRE certification within 1 year of employment.
• Mandatory and assigned Baltimore County Office of Human Resources (OHR) trainings
• Personalized learning recommendations to support career growth and workforce development.

Responsibilities

• Supervises the day-to-day operations of annual and interim reexamination activities.
• Oversees staff assignments and balances workloads to ensure timely processing of reexaminations.
• Develops and monitors productivity benchmarks and operational performance expectations.
• Reviews aging reports and identifies overdue certifications requiring immediate intervention.
• Implements workflow improvements to reduce processing delays and improve efficiency.
• Conducts recurring pipeline meetings to monitor progress and address barriers to completion.
• Ensures accurate eligibility determinations in accordance with HUD regulations, agency policies, and the Administrative Plan.
• Reviews files for compliance with income verification, asset verification, rent calculations, and required documentation standards.
• Ensures proper execution and retention of required participant documentation.
• Maintains knowledge of federal regulations impacting continued occupancy and eligibility determinations.
• Assists in preparing for HUD reviews, audits, SEMAP reviews, and internal compliance monitoring activities.
• Implements corrective actions related to audit findings, compliance deficiencies, and operational risks.
• Ensures electronic and physical files are maintained in accordance with agency record retention requirements.
• Monitors documentation standards to ensure files remain audit-ready.
• Identifies trends in file deficiencies and develop corrective training plans.
• Supervises, trains, mentors, and evaluates assigned staff.
• Conducts performance evaluations in accordance with County policies.
• Provides coaching and technical support to improve staff performance and compliance knowledge.
• Develops training plans in accordance with new staff onboarding and ongoing professional development.
• Addresses performance concerns through coaching and formal corrective action when necessary.
• Responds to escalated concerns from participants, landlords, and internal stakeholders related to reexaminations.
• Ensures timely communication regarding delayed certifications, required documentation, and case status updates.
• Coordinates with other internal teams to ensure continuity of services.
• Prepares weekly, monthly, and/or quarterly operational reports on unit productivity.
• Tracks reexamination completion rates, overdue certifications, file deficiencies, and operational trends.
• Makes recommendations to leadership regarding staffing, workflow improvements, and policy changes.
• Represents the department at meetings, trainings, and external stakeholder engagements.
• Participates in special projects and operational improvement initiatives.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level