Rental Sales/Service - BTU Building Materials

Nation's Best Holdings • Las Vegas, NM

5d • Onsite

About The Position

The Rental Sales & Service Specialist will greet and assist customers, providing expert guidance on hardware products, power tools, and machinery. This role involves processing rental orders, coordinating equipment logistics, promoting related products, and answering customer inquiries. The specialist will maintain thorough knowledge of rental inventory, assist with troubleshooting, and keep the work area clean and organized.

Requirements

• Proficiency in using computers and operating point-of-sale (POS) systems.
• Strong interpersonal skills with the willingness to consistently provide superior customer service skills.
• Physical ability to lift and carry items weighing up to 100 pounds (with or without assistance), as well as perform tasks like bending, twisting, squatting, and reaching throughout the work shift.
• Availability to work a flexible schedule, including weekends, to accommodate the needs of the business.

Nice To Haves

• Proven experience in hardware/lumber sales, retail, or a related field is preferred.
• Strong knowledge of hardware products, applications and troubleshooting techniques desired.
• Product knowledge and technical aptitude to assist customers with rented items.
• Results-oriented with the ability to serve stores with humility and be a steward of Nation’s Best’s values.
• Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible.

Responsibilities

• Greet and assist customers, providing expert guidance on hardware products, power tools, and machinery.
• Process rental orders, including agreements, payments, and deposits, and verify customer info.
• Coordinate equipment pick-up and return logistics to ensure smooth transactions.
• Promote related products, upsell special offers, and highlight the Do It Best rewards program.
• Answer phone calls professionally and address customer inquiries.
• Follow company standards and procedures to ensure efficient operations and meet customer expectations.
• Maintain a thorough knowledge of rental inventory, including features and benefits, and provide product demonstrations.
• Assist customers with troubleshooting and resolving issues related to rented equipment.
• Continuously seek product and project knowledge to better assist customers and identify unique selling opportunities.
• Resolve customer issues with the support and guidance of management.
• Keep the work area clean, organized, and safe for both customers and staff.
• Perform other tasks as assigned by management.

Benefits

• Local resources and a Dallas Support Team to help you along the way and to partner on projects, as appropriate.
• Empower entrepreneurial spirit in all our associates.
• Focus on continuous improvement, ensuring expertise and solid best practices are shared across all of our divisions and stores.
• Maximize efficiency through best-in-class technology and consistent business practices nationwide.
• Focus on long-term growth, both in our associates and the company.
• A work environment where associates roll up their sleeves and get the job done.
• Commitment to serving and contributing to the communities in which we live and work.
• A work environment that is safe and healthy for all of our associates and customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees