Rental & Repairs Technical Services Manager

Big White Ski Resort•Area E (Beaverdell/West Boundary), BC

7d•CA$58,000 - CA$60,000•Onsite

About The Position

The Technical Services Manager is responsible for the guest repair operations and technical integrity, safety, and performance of Big White Ski Resort’s extensive winter and summer rental fleets. This role oversees the "back of house" technical systems, ensuring that over 4,000 pieces of equipment are maintained to world-class standards using industry-leading technology. This role leads a specialized team of technicians, managing the quality of work that is being completed in the Repair Shop. The ideal candidate is a technical expert who thrives on operational efficiency and team mentorship in a fast-paced environment.

Requirements

Master-level certification in major binding systems (e.g., Salomon, Marker, Tyrolia)
Extensive experience with automated tuning machinery (ideally Wintersteiger systems).
Proven experience in bicycle mechanics—specifically high-performance mountain bike systems (suspension service, hydraulic brakes, and advanced drivetrains).
Proven track record of managing and mentoring a technical team in a high-volume environment.
Willingness to support rental operations during peak periods to ensure a seamless guest experience.
Optimize workshop workflow by being highly organized and ensuring all necessary parts and tools are available and in good working order.
Deep understanding of ASTM/ISO standards for binding settings and the ability to manage complex liability documentation.
Proficiency in RTP|ONE (or equivalent resort POS/ Inventory Systems).
Proficiency in Microsoft Office is required.

Nice To Haves

Year-Round Mechanical Proficiency: Proven experience in bicycle mechanics—specifically high-performance mountain bike systems (suspension service, hydraulic brakes, and advanced drivetrains) is preferred.
Advanced Skills in Microsoft Office (particularly Excel) will be considered favorably.

Responsibilities

Oversee the preventative maintenance schedules for both the winter rental fleet (skis/boards) and the summer bike park fleet.
Ensure all equipment—from the Wintersteiger Jupiter tuned skis to high-spec downhill bikes—is maintained to factory standards for maximum safety and performance.
Act as the resort’s lead on binding calibration and safety audits; manage the technical investigation and reporting process for equipment-related incidents.
Proficient in RTP|ONE (or equivalent resort POS/ Inventory Systems) for tracking equipment lifecycle and guest transactions.
Implement and audit strict quality control protocols for all guest repairs and fleet work to minimize "re-work" and maximize guest safety.
Source, order, and manage an extensive inventory of repair parts, shop supplies, and technical tools within established budgets.
Maintain professional relationships with equipment partners (e.g., Wintersteiger) regarding warranty claims and technical support.
Ensure the Repair Shop is a clean, organized, and safe working environment that reflects Big White’s professional standards.
Recruit, onboard, and provide technical "master-class" training for a team of 8–10 repair technicians.
Foster a culture of technical growth, mentoring staff on complex repairs and advanced tuning techniques.
Manage staff scheduling.
Work closely with the Rental Operations Manager to ensure technicians are integrated effectively into the rental floor.