Rental Operations Coordinator

Riggs Cat•El Dorado, AR

4d•Onsite

About The Position

The purpose of a Rental Operations Coordinator is to streamline the rental process to be more efficient and affective for all involved departments. This position will inspire customer engagement (both employee and customer) to increase performance, improve utilization, and reduce response time, all while growing revenue and market share.

Requirements

High School diploma (minimum) or Comparable industry / product experience.
1-5 years experience with Dealer Business Systems (DBS) functionality preferred.
iRent experience – preferable
Specialized Knowledge of work tool products and applications.
Effective Verbal and Written communication skills.
Intermediate level knowledge of Microsoft Office products
Overnight Travel – Low 1-3 days per month.
Permanent position – full-time

Responsibilities

Primary responsibilities involve rental asset management from rent to roll
Primary rental contact at the branch
Managing the customer experience from customer receivable to return
Work with transportation to coordinate deliveries and pick ups
Invoicing rental transactions
Supervise rental technicians
Manage the team to meet/exceed operational metrics
Customer rental damage resolution
Work order management
Requires Application and Operation knowledge of work tool products and attachments offered by Riggs as well as machines
Ability to operate and recommend performance improvements for rental processes and procedures
Ensure proper product placement on yard and demo space
Assist customers with pickup of machines and attachments
Provide basic safety knowledge of machine and attachments to customers ensuring they understand proper usage and application
Ensure all rental items are line ready – fully operational, clean, and ready to rent
Owner of rental operations process from start to finish