Rental Operations Coordinator

WMH•Charlotte, NC

6d•$22 - $26•Onsite

About The Position

WMH Solutions is expanding one of the Southeast's fastest-growing equipment rental fleets, and we're looking for a Rental Operations Coordinator who thrives in fast-paced operations and takes pride in keeping customers, equipment, and internal teams connected. This role is the operational hub that helps ensure equipment is delivered on time, rental commitments are fulfilled, fleet availability stays visible, and customers receive excellent service. The position involves solving problems, staying organized under pressure, and bringing order to constantly moving priorities. WMH Solutions has been helping customers improve productivity through material handling equipment, equipment rentals, fleet management, service, automation, and aftermarket solutions for over 35 years. The company is investing heavily in its future, offering an exclusive Linde Material Handling Dealership, 35+ years of industry leadership, 11 branch locations across the Southeast, and a growing team of over 250 associates. They are committed to internal promotion and career growth opportunities, with stable leadership and a long-term vision. Every successful rental begins with ensuring all components come together at the right time, including the right equipment, customer, location, documentation, and communication. This role directly impacts customer uptime, supports branch operations, and contributes to the growth of the rental business.

Requirements

2+ years of experience in equipment rental, fleet operations, logistics, dispatch, dealership operations, transportation coordination, operations administration, or a related support role.
Experience managing multiple priorities in a fast-paced environment.
Strong organizational, communication, and customer service skills.
Experience with purchase orders, invoicing, inventory tracking, equipment scheduling, or rental documentation.
Microsoft Office proficiency, including Excel and Outlook.
Excellent attention to detail and follow-through.
The ability to work collaboratively across departments while maintaining a customer-first mindset.

Nice To Haves

Experience with ERP, rental management, fleet management, or business systems preferred.

Responsibilities

Coordinate incoming rental requests from customers, Sales, and branch teams.
Schedule equipment deliveries, pickups, transfers, exchanges, and returns.
Maintain real-time visibility of fleet availability, equipment readiness, and rental status.
Coordinate re-rent equipment through approved vendors when customer demand exceeds fleet availability.
Help maximize fleet utilization while minimizing equipment downtime.
Coordinate equipment movement between branches and customer locations throughout the Southeast.
Support inventory visibility and equipment allocation.
Partner with Transportation, Service, Sales, and Operations to keep equipment moving efficiently.
Help resolve scheduling conflicts before they impact customers.
Monitor equipment status and support continuous operational improvements.
Serve as the primary communication hub between customers, vendors, branch teams, and internal departments.
Provide accurate rental updates throughout the equipment lifecycle.
Support billing, documentation, purchase orders, invoices, and rental records.
Maintain accurate ERP and rental management system data.
Deliver a customer experience built on responsiveness, accuracy, and follow-through.