Rental Operations Coordinator (Inside Sales)
About The Position
The Rental Operations Coordinator serves as the branch’s Inside Sales Representative, connecting customers, sales, service, and shop teams to support daily operations. The role coordinates equipment rentals, adjusts schedules, resolves problems, and helps ensure customers are taken care of and the team has the resources it needs. It is a hands-on position requiring ownership, relationship-building, communication, adaptability, and follow-through. The coordinator answers customer calls and welcomes walk-in customers, prepares rental quotes and contracts, coordinates dispatching, equipment transfers, pickups, and returns, and works with shop technicians to ensure equipment is ready. The role also communicates equipment availability and rental needs with sales, service, and other branches, and manages rental paperwork, invoicing, billing follow-ups, and daily administrative tasks.
Requirements
- Strong communication skills and a professional, approachable attitude.
- A genuine desire to help customers and teammates succeed.
- Ability to juggle multiple priorities, stay calm under pressure, and adapt quickly to changing schedules or customer needs.
- Experience in customer service, office operations, assistant management, or a similar role supporting a busy business.
- Strong computer skills and comfort with Microsoft Office and business systems.
- High school diploma or equivalent.
Nice To Haves
- Rental industry experience, ideally 2 or more years.
- Equipment knowledge.
- Dispatching experience.
Responsibilities
- Answer customer calls, welcome walk-in customers, prepare rental quotes and contracts, and provide dependable customer service.
- Coordinate dispatching, equipment transfers, pickups, and returns.
- Work with shop technicians to ensure equipment is ready when customers need it.
- Partner with sales, service, and other branches to communicate equipment availability and coordinate rental needs.
- Keep teams informed as priorities change.
- Manage rental paperwork, invoicing, billing follow-ups, and daily administrative tasks accurately.
Benefits
- Competitive pay and performance-based bonuses.
- Employee Stock Ownership Plan (ESOP).
- 401(k).
- Training and tuition reimbursement.
- Work/life balance.
- Paid holidays and time off.
- Health and wellness benefits.
- Tool benefits, PPE/uniforms, and safety boot program.
- Company-paid life and short-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
