Rental Manager

ADMAR PA LLC•Millcreek Township, PA

1d•Onsite

About The Position

The Primary Purpose of this role is to lead the branch rental team, which includes Rental Coordinators, Dispatcher, Truck Drivers, and warehouse personnel, to provide outstanding customer service. The role also involves acting as a dispatcher based on branch rental volume.

Requirements

Confidentiality
Comfortable in a fast-paced environment
Strong verbal and written communication skills with management, employees, and customers
Strong understanding of MS Office
Strong math skills. Must be able to understand and calculate percentages, perform multiplication.
Exceptional phone skills
Willingness to lead others, set expectations, and help team members maintain the correct level of urgency, professionalism, and collaboration
Ability and willingness to learn new skills
Capable of handling multiple tasks efficiently / organizational skills
Highly competent computer skills including Microsoft Office
Degree from an accredited 4-year college or university (or equivalent combination of experience and education)
Verifiable work history of progressive responsibility
Verifiable references
2-5 years experience in Supervision
2-5 years experience as a Rental Coordinator – preference given to those with rental industry experience

Nice To Haves

Preference given to those who have the ability to relocate within the northeastern US
Preference given to those with rental industry experience

Responsibilities

Ensure the team exhibits Admar’s standards for customer service through observation and coaching.
Supervise and assist Rental Coordinators in answering rental calls and quoting rates.
Act as QA/QC control for all documentation and processes the rental team is responsible for.
Monitor, understand, and report rate exceptions.
Communicate with sales to coordinate on-time deliveries via Rental Coordinators and Dispatcher.
Supervise Dispatcher in planning delivery and pick-up routes to efficiently utilize resources.
Monitor equipment availability and proactively source equipment from other branches or from customers with overdue pick-ups.
Coordinate rental repair priorities with the Service Manager for emergency rentals.
Monitor delivery vehicles for legal and safety requirements.
Control costs of re-rentals and 3rd party hauling.
Train new Rental Coordinators and assist existing Rental Coordinators in keeping up-to-date on product knowledge.
Monitor daily paperwork processing, including cycle bills and cash payments, pick-up dates, rate exception reports, and open POs.
Perform other duties as assigned.