Rental & Loaner Program Coordinator
About The Position
Carl Black Automotive Group is seeking a customer-focused Rental & Loaner Program Coordinator to join our Orlando team. This position is responsible for supporting our Service Loaner Vehicle Program and ensuring customers receive a seamless, professional experience while their vehicle is being serviced. The ideal candidate is highly organized, detail-oriented, and comfortable managing administrative tasks, customer interactions, and vehicle documentation in a fast-paced dealership environment. This role requires strong computer skills, excellent communication, and a commitment to providing outstanding customer service.
Requirements
- Previous administrative, clerical, customer service, rental, hospitality, or dealership experience preferred.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office, including Excel, Outlook, and Word.
- Comfortable learning and utilizing dealership management and rental software systems.
- Strong attention to detail with the ability to accurately process paperwork and maintain records.
- Ability to work independently while contributing to a team-oriented environment.
- Professional appearance and positive attitude.
- Must be at least 18 years old.
- Valid driver's license with an acceptable driving record.
Nice To Haves
- Enjoys helping customers and creating a positive experience.
- Is highly organized and dependable.
- Thrives in an administrative and customer-facing role.
- Is comfortable working with spreadsheets, reports, and data entry.
- Takes pride in accuracy, professionalism, and attention to detail.
- Can effectively balance customer interactions with clerical responsibilities.
Responsibilities
- Coordinate loaner and rental vehicle assignments for customers receiving service or warranty repairs.
- Assist customers through the rental and loaner vehicle process from check-out through vehicle return.
- Prepare, review, and process rental agreements and related documentation.
- Verify customer eligibility and ensure all required paperwork is completed accurately.
- Inspect vehicles before delivery and upon return, documenting vehicle condition as necessary.
- Maintain accurate records, reports, and vehicle inventory logs.
- Work closely with Service Advisors, Warranty Administrators, and Management to ensure a smooth customer experience.
- Monitor vehicle availability and assist with scheduling loaner vehicle reservations.
- Support the department with clerical and administrative tasks, including filing, data entry, report generation, and record maintenance.
- Utilize Microsoft Excel and dealership software systems to track vehicle usage, agreements, and program activity.
- Deliver a professional, friendly, and customer-centric experience at every interaction.
- Maintain compliance with company policies, manufacturer requirements, and rental program procedures.
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Vehicle Purchase Program
- Career Growth Opportunities within Carl Black Automotive Group
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
