Rental Lead

MOUNTAIN CAPITAL PARTNERS•FLAGSTAFF, AZ

3d•Onsite

About The Position

The Rental Supervisor supports all daily shop operations, oversees personnel, and manages rental inventory. Key objectives include optimizing procedures to increase staff efficiency and enhancing the overall guest experience. By demonstrating consistent training, constructive feedback, and leadership by example, the supervisor utilizes energy and enthusiasm to motivate the team.

Requirements

Previous experience in a leadership position (preferably 10+ people)
Must have good leadership skills and communication skills
Reliable and punctual
Ability to provide excellent customer service under pressure
Experience in Google Workspace is preferred
Must work at a fast pace and complete tasks in timely manner
Attention to detail and organization of the rental shop
Certification of proper helmet fitting and safety (Provided by Manager)
SDS Certification (Provided by Manager)
Training in proper boot fitting (Provided by Manager)
Certifications through ski binding manufacturers (Provided by Manager)
Must attend all in shop clinics (trainings) hosted by manager - Supervisor will assist manager in hosting trainings for rental technicians
Able to stand for long periods of time
Thrives in a fast paced and often changing environment
Lifting 25+ pounds
Cleaning/maintaining lodge and department areas
Shoveling snow as required

Responsibilities

Promote the Snowbowl Culture through example by providing great customer service, challenging yourself and others to be better, and being there for the team
Responsible for opening and closing the rental shop on a daily basis
Monitor staffing levels and adjust the schedule as needed in alignment with business levels
Supervise employees in all daily operations to ensure company policies and procedures are being followed
Assist with employee payroll and fix any time punch issues
Work with manager hiring and training employees
Maintain all employee documents, records, and certifications in an orderly manner
Provide clear and detailed expectations to employees on a daily basis
Motivate team to provide excellent customer service while working at a fast pace
Keep employees on task and busy during slow times
Manage the majority of customer inquiries and complaints, escalating to the Manager or Guest Services for additional assistance as needed.
Work closely with Guest Services and Ski School to ensure the best customer service and relaying proper information with individual guests, programs, and groups
Manage most employee questions or concerns on a daily basis
Answer all guest and employee emails in a timely manner
Provide advice on, but not responsible for, department budget and inventory rotations
In charge of beginning and ending season rental and monthly demo inventory
Assist manager in completing midseason reviews for all employees
Must also uphold the rental technician job description
Any other reasonable tasks and duties as assigned for the success of the company wide operations