Rental Shop Team Lead

Pottawattamie County•Honey Creek, IA

2d•Onsite

About The Position

Pottawattamie County Conservation is seeking part-time seasonal Rental Shop Team Lead(s) to assist in managing rental operations for the upcoming ski season, running from November through March. This role involves working closely with the Rental Shop Manager and Site Manager to ensure the equipment rental shop meets guest expectations and prioritizes guest safety. The position offers an opportunity to be part of the winter adventures at Crescent Hill at Hitchcock.

Requirements

Must be eighteen (18) years old at the time of hire.
A minimum of six (6) months of customer service experience.
Must be reliable, punctual and have own transportation.
Basic technical knowledge of skis, snowboards, boots, and bindings.
Outstanding customer relations skills
Basic knowledge of mechanical principles.
Alertness, precision, problem solving, concentration, judgment, patience, oral and written communication skills are necessary abilities.
Ability to establish and effective working relationships and good rapport with individuals of all ages including supervisors, colleagues, children, and the public.
Ability to work both indoors and outdoors.
Basic computer skills.

Nice To Haves

Previous rental shop experience preferred.
Flexibility to work during evenings, weekends, and holidays.

Responsibilities

Rent ski and snowboard equipment based on industry standards.
Fit boots to skiers and snowboarder’s feet, select ski/snowboard length according to guest information utilizing the equipment rental form.
Assist guests with all aspects of rental experience including, but not limited to, selecting rental equipment, completing rental forms, and adjusting rental equipment appropriately.
Complete proper documentation on all rental agreement forms.
Maintain equipment, sharpening and waxing skis and snowboards as needed.
Clean shop and work areas, to maintain a safe working environment.
Check all safety equipment daily for proper function.
Use all safety equipment and procedures.
Be aware of the safety of people always working around machines and equipment.
Report any existing or potential safety hazard to supervisor immediately.
Operate machinery in a safe and careful manner to avoid damage to the machines and to protect from damage.
Perform opening and closing procedures for Rental Shop daily.
Maintain a neat and well displayed rental shop daily.
Assist in the supervision of rental staff members, including supervision of daily activities and operations within the rental shop based on demand.
Help to organize and manage the rental equipment, post-accident testing.
Be well informed of all resort information.
Maintain an orderly and clean work environment.
Ensure proper return of all rental equipment, maintain log in/out paperwork, document all missing equipment and broken equipment.
Provide excellent customer service.
Effectively interact with all management staff and co-workers across all departments to support progress toward the overall organizational goals and objectives.
Work with other departments when needed and perform other duties as assigned.