Rental Fleet Coordinator

Germain Honda of Dublin • Dublin, OH

3d • Onsite

About The Position

Germain Honda of Dublin is seeking a full-time Rental Fleet Coordinator to manage the insurance claim process from start to finish. This role involves providing exceptional customer service and support to the internal team. The ideal candidate will possess strong organizational skills, attention to detail, timely communication, and the ability to coordinate effectively with customers, insurance companies, rental locations, and internal departments. The Rental Fleet Coordinator ensures claims are handled efficiently and accurately while maintaining a positive customer experience and supporting the team’s operational needs.

Requirements

• 2 years of experience in car rental, auto service, insurance claims, or customer service preferred.
• Strong attention to detail for accurate weekly/monthly fleet audits.
• Proficient in Microsoft Office (Excel, Word) and comfortable learning rental/fleet management software.
• TSD DEALER program experience.
• Strong written and verbal communication skills for customer-facing interactions.
• Organizational skills, ability to multitask.
• Familiarity with insurance carrier claim portals and processes.
• Valid driver's license.

Nice To Haves

• Bilingual communication skills a plus.

Responsibilities

• Manage the insurance claim process from start to finish.
• Provide exceptional customer service and support to the internal team.
• Coordinate effectively with customers, insurance companies, rental locations, and internal departments.
• Ensure claims are handled efficiently and accurately.
• Maintain a positive customer experience.
• Support the team’s operational needs.
• Working knowledge of insurance claims processes, including filing and internal claim handling.
• Open and track repair/service orders.
• Accurately handle customer information for rental agreements and contracts (credit cards, ID, insurance).
• Document vehicle damage (writing damage reports, noting pre-existing vs. new damage).
• Handle confidential customer and insurance information professionally.
• Resolve discrepancies during audits or disputed damage claims.

Benefits

• Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed