Rental Fleet Coordinator

Germain Honda of Dublin•Dublin, OH

4d•Onsite

About The Position

As the Rental Fleet Coordinator, you are responsible for managing the insurance claim process from start to finish while providing exceptional customer service and support to the internal team. This role requires strong organizational skills, attention to detail, timely communication, and the ability to coordinate effectively with customers, insurance companies, rental locations, and internal departments. The Rental Fleet Coordinator ensures claims are handled efficiently and accurately while maintaining a positive customer experience and supporting the team’s operational needs.

Requirements

2 years of experience in car rental, auto service, insurance claims, or customer service preferred
Strong attention to detail for accurate weekly/monthly fleet audits
Proficient in Microsoft Office (Excel, Word) and comfortable learning rental/fleet management software TSD DEALER program
Strong written and verbal communication skills for customer-facing interactions
Organizational skills, ability to multitask
Familiarity with insurance carrier claim portals and processes
Bilingual communication skills a plus
Valid driver's license, often required

Responsibilities

Working knowledge of insurance claims processes, including filing and internal claim handling
Open and track repair/service orders
Accurately handle customer information for rental agreements and contracts (credit cards, ID, insurance)
Documenting vehicle damage (writing damage reports, noting pre-existing vs. new damage)
Handle confidential customer and insurance information professionally
Resolving discrepancies during audits or disputed damage claims