RENTAL FIELD SERVICE TECHNICIAN

Carter Machinery

50d • Onsite

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Rental Field Service Technician in Baltimore, Maryland. The Rental Field Service Technician applies advanced-level mechanical aptitude to perform maintenance and repairs to Caterpillar and allied rental equipment in the shop and at customer job sites; applies troubleshooting techniques and determines proper repair procedures; prepares parts requisitions.

Requirements

• Minimum of three years' experience performing advanced-level mechanical service and repairs to Caterpillar and related competitive equipment.
• High school diploma or GED.
• Thorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high level problems/issues quickly, and improvise using logic and critical thinking skills to make needed repairs.
• Advanced-level mechanical aptitude.
• Ability to repair Caterpillar ad allied components and machines.
• Ability to work independently and as part of a team.
• Strong communicator with excellent verbal and written skills.
• Self-directed and well organized with the ability to prioritize workload while providing excellent customer service.
• Demonstrates ability to learn and apply new knowledge.
• Proficient in use of technical software, databases and manuals.
• Excellent driving record required with the ability to obtain a CDL and/or DOT certification.
• Ability to work additional hours as needed to meet business and customer demands.

Responsibilities

• Perform maintenance and repairs to Caterpillar and allied rental equipment in the shop and at customer job sites.
• Apply troubleshooting techniques and determine proper repair procedures.
• Prepare parts requisitions.
• Interact with customers on a professional level.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Benefits

• Sign-on bonus ($5,000)
• Opportunities for overtime
• Shift differential (if applicable)
• Health, dental and vision insurance
• Paid time off
• 401(k) with match
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Discounts: cellular phone service, computers, tooling, cars and trucks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees