Rental Events Operations Coordinator, Temp (7 months)

SFMOMA•San Francisco, CA

27d•$30 - $36•Hybrid

About The Position

The San Francisco Museum of Modern Art (SFMOMA) is seeking a Rental Events Operations Coordinator for a temporary 7-month position. This role is crucial for supporting the daily operations of the Rental Events team, ensuring the successful planning and seamless execution of all rental events. The position requires professional communication with internal partners, clients, and vendors. The Operations Coordinator will be responsible for generating event documentation, guiding the on-call Event Specialist team, and assisting the Operations Manager in communicating event details and impacts to other museum departments. Strong organizational skills, attention to detail, and the ability to collaborate across teams are essential for maintaining customer service standards and operational efficiency. This role involves working flexible hours onsite, including evenings and weekends, and reports to the Rental Events Operations Manager.

Requirements

Minimum of two (2) years of event coordination experience required.
Experience in customer relations is essential.
Experience with Microsoft Office 365 is required.

Nice To Haves

College degree desired, or equivalent work experience.
Experience with intra-departmental communications within large organizations strongly desired.
Previous experience in a museum setting is desired.
Experience with venue management software and project management software, like Asana, is a plus.

Responsibilities

Act as onsite point-of-contact for vendors, clients, and museum staff while executing active events, ensuring all policies and procedures of the museum are followed.
Assist in guiding and counseling the on-call Event Specialists assigned to an event. Ensure the on-call staff adheres to the event timeline (including following scheduled meal breaks) and promptly completes event duties during events.
Support Rental Events Operations Manager with drafting event documentation, updating all event management and scheduling software, and updating project task lists.
Display exceptional customer service skills, including clear and thoughtful communication with internal and external partners, as well as a willingness to go above and beyond to deliver exemplary experiences to clients.
Assist the Operations Manager in scheduling the on-call Event Specialists needed to support all Rental Events.
Problem-solve with a wide range of stakeholders, becoming an expert in the execution of museum policy and procedure during events.
Partner closely with the Facility Operations, Janitorial, Engineering, and Security teams to ensure they are appropriately staffed to support Rental Events.
Attend and support regularly scheduled operations meetings, facilitating communication between security, operations, and enterprise events when possible.
Update all arrangement details in Artifax software to ensure Rental Events are listed accurately and are free of conflicts. Follow up on changes needed with Operations Manager.
Understand, maintain, and complete centralized schedule activities in Asana.
Contribute to event planning, scheduling, and on-site event management support for the wider Events team, as requested.