Rental & Event Specialist

Bend Park and Recreation•Bend, OR

17d•$25 - $28

About The Position

The Rental & Event Specialist works as part of the district’s rental and event team, overseeing community space and event rentals throughout the year. The part-time specialist focuses on park shelter rentals and internal requests and assists with processing other park-use requests. The role reviews and processes event requests, insurance certificates, and rental agreements, and responds to a shared phone line and email inbox. The position provides customer service to facility and park renters, evaluates event feasibility and logistics, represents the district before, during, and after rentals, and coordinates with district divisions and external partners. It also supports district-sponsored events, monitors program finances, and helps maintain rental practices and venue information. The position is scheduled Monday through Friday for a 30-hour work week. Work takes place indoors and outdoors, including exposure to varied weather, uneven terrain, cleaning agents, and moderate workplace noise. The role involves frequent computer use and interruptions, regular interaction with difficult or distraught individuals, travel to locations in and around the greater Bend area, and occasional unassisted lifting of objects up to 50 pounds. The position works under the general supervision of a Supervisor and may provide leadership and direction to staff and volunteers, though supervision is not normally a responsibility.

Requirements

High school graduation or equivalent, and two years of related experience, or a satisfactory combination of experience and training.
Knowledge of customer service standards and practices.
Knowledge of event planning and logistics for evaluating proposals.
Knowledge of event organizational strategies, including developing objectives and creating and implementing strategies.
Knowledge of general office administrative practices and procedures.
Knowledge of English, grammar, and composition.
Ability to communicate effectively verbally and in writing, by phone, email, and in person.
Ability to work independently and cooperatively with others.
Ability to communicate effectively, tactfully, and pleasantly with the public.
Strong time-management skills to meet deadlines.
Ability to handle difficult situations and people effectively.
Ability to exercise initiative, good judgment, and problem-solving skills.
Ability to follow oral and written instructions.
Proficiency operating office equipment, computers, and specialized software applications.
Ability to establish and maintain effective, cooperative working relationships.
Possession of, or ability to obtain within 30 days, a valid Oregon driver’s license with an acceptable driving history under district policy.
Ability to travel to locations in, around, or outside the greater Bend area.
Ability to work and maintain focus in moderate noise and with frequent interruptions.
Ability to perform the listed physical activities and occasionally lift, move, and carry objects unassisted up to 50 pounds.

Nice To Haves

Bilingual in Spanish and English; a bilingual differential is available after completing a language assessment.

Responsibilities

Provide customer service to renters, schedule and process facility and park rentals, conduct tours, explain rules and guidelines, and possibly hold pre- and post-event meetings.
Review post-reservation facility condition reports, assess and apply additional service fees when warranted, and process rental deposit refunds according to established policies and procedures.
Review new event requests and determine their feasibility in a park or facility.
Review and approve event logistics plans, site maps, rental agreements, certificates of insurance, and other required documents for accuracy and compliance.
Represent the district before, during, and after event rentals.
Analyze and update reservation program practices and guidelines in coordination with event organizers, city and school district representatives, private individuals, community agencies, and district staff.
Work with the Community Engagement division to update and edit venue information on multiple web pages.
Coordinate maintenance, cleaning, and repair with Custodial and Facilities divisions.
Work with the Park Steward division to monitor facility use.
Monitor program revenues and expenses; collect and use data to ensure costs are correct and make budget recommendations.
Operate computer software to manage programs and run reports.
Establish and maintain professional, constructive relationships with event organizers, affiliate businesses, and agencies using district facilities, resources, and processes.
Make recommendations for capital projects and maintain budgets using collected data.
Assist with coordination and execution of district-sponsored events, including the July 4th Pet Parade.
Act as a Mandatory Reporter and report incidents of child abuse or neglect.
Perform other job-related duties as assigned.