Rental Delivery Technician - Winter Seasonal

Jackson Hole Mountain Resort•Teton Village, WY

17h•Onsite

About The Position

At Jackson Hole Mountain Resort, adventure isn't just a word – it's a way of life. Our shared passion for the mountains drives us to seek new challenges and embrace the thrill of outdoor experiences together. We believe that pushing boundaries, both on and off the mountain, leads to growth and fulfillment. The purpose of this position is work with Mountain Direct Rental Delivery guests to provide an exceptional & efficient rental experience within the guests place of residence.

Requirements

Valid driver’s license.
Excellent customer service.

Nice To Haves

Excellent customer repair and tune services
Knowledge of Ski and Snowboard repair work is preferred.
Outgoing personality.
Guest centric mindset.

Responsibilities

End of day accounting reconciliation.
Assist in maintaining reservations, rentals, returns, van maintenance.
Work with Product Sales and Service, Mountain Sports School, and FNB to provide the best guest experience for rental delivery.
Assist guests through delivery rental process, focusing on the guest experience and efficiency of rental time.
Analyze and reach goals on flow efficiency & rental form time.
Consistently monitor the guest flow and expedite the rental process and its logistics.
Understand and communicate the rental & demo equipment packages and features to ensure the best match for the guests.
Ensure all equipment is returned efficiently and properly in the SnowCloud rental system.
Adjust bindings to fit renters' characteristics.
Ensure the highest level of equipment maintenance.
Cross-train with the Rental Cashiers, Ski Check/Basket Check & all Jackson Hole Mountain Resort (JHMR) retail operations.