Rental Delivery Lead - Winter Seasonal

Jackson Hole Mountain Resort•Teton Village, WY

17h•Onsite

About The Position

Support Jackson Hole Mountain Resort rental delivery service in leading the rental staff, assisting the management, and ensuring smooth operations to provide superior experience to the guests.

Requirements

Strong organizational skills and attention to detail
Basic computer skills and Microsoft Suite proficiency
Basic knowledge of the bike/ski/snowboard industry and the Jackson Hole Mountain Resort
Ability to interact with the public to provide superior guest experience.
Ability to operate a point-of-sale system
Leadership skills to assist in motivating staff.
Ability to lift a minimum of 50 lbs.
High school diploma or G.E.D equivalent required.

Nice To Haves

Previous experience in retail operations preferred.
Previous experience in resort operations preferred.

Responsibilities

Maintain efficient daily operation of the rental department focusing on fleet inventory and the tech process.
Work with the Rental Supervisor/Manager to plan for and ensure maximum efficiency in the rental flow process.
Weekly analysis of Rental Time reports with action plans for peak periods, rental reservations, and group accommodation.
Provide exceptional customer service, going above and beyond for customers.
Coordinate maintenance of rental/demo fleet tuning with Repair Supervisor.
Maintain quality and condition of ski/snowboard boots.
Work with Retail Manager in ordering parts and supplies to maintain rental fleet.
Work with Rental Supervisor/Manager for on-going operational and retail cross-selling training for end of season bulk sale.
Work with Rental Supervisor/Manager on disseminating information regarding incoming groups and discount scenarios.
Coordinate rental fleet setup and ASTM testing.
Assist with training and motivating rental staff.
Assist with re-stocking products as needed.
Assist with opening and closing shop procedures.
Follow all proper safety practices for guests and staff.
Inventory all rental equipment when receiving shipments.
Works with Rental Supervisor/Manager to ensure adequate product assortment.
Ensure conscientious inventory control through POS transactions and inventory management.
Assist with online orders as needed.
Assist in executing rentals, promotions, and transfers.
Assist customers with questions about products, while ensuring up to date and adequate product knowledge.