Rental Delivery Lead Associate - Winter Season

Winter Park Resort • Winter Park, CO

2d • Onsite

About The Position

Lead delivery Associates are the face of Ski Butlers. At its core, our lead associates interact with customers daily by delivering equipment rentals to their accommodations, completing on-mountain support service and picking up gear at the end of their rental period. We empower our lead associates to build confident decision making, accountability and professional skills in the workplace. Lead delivery associates are responsible for upholding Ski Butlers and Winter Park Customer service standards while managing the flow of day to day operations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Requirements

• Expect weekend and holiday work.
• Daily operations broken into morning and evening shifts.
• Valid Driver's License required
• Ability to lift up to 80 lbs
• No previous rental experience required!

Responsibilities

• Completing scheduled and reactive ski/snowboard rental fittings while focusing on our three Key Customer Requirements: On Time: Arriving within 5 minutes of the agreed upon time, Communication: Setting clear expectations around the entire scope of service, Equipment: Choosing the right equipment for each guest given their skills and current conditions at the resort, Support: Provide equipment support to our guests within 45 minutes
• All scheduled returns are brought back to the shop, sanitized, re-stickered and tuned for their next use
• Maintain delivery vehicle cleanliness and fuel levels
• Packing orders for future delivery
• Setting up the next shift and future team members for success
• Responsible for supporting Winter Park Resort Rental shops when not actively engaged in Ski Delivery activities.
• Making/Answering customer phone calls with a positive and inviting tone of voice
• Restocking delivery vehicles with extra equipment
• Plan delivery routes, support calls and pickups for the current and upcoming shift.
• Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
• Upselling existing guests via phone calls/texts in predelivery communication
• Taking reservations and issuing refunds
• Other duties as assigned

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED