Rental Counter/Inside Sales Representative

Butler Machinery Company•Bismarck, ND

6d•Onsite

About The Position

If you are customer-focused, enjoy a fast-paced environment, and are passionate about supporting the agriculture and construction industry, consider joining the Butler Machinery team as a Rental Counter / Inside Sales Representative. In this role, you will provide exceptional service to rental customers, support inside sales activity, and help drive growth across our rental operations. You’ll work in a first-class culture built on long-term relationships, teamwork, and dedication to delivering an industry-leading customer experience.

Requirements

High school diploma or equivalent combination of experience, training, and/or education required
Professional verbal and written communication skills
Strong customer service skills, organization, and attention to detail
Strong decision-making and adaptability experience
Good time management and ability to multitask
Self-starter and capable of working with minimal direct supervision
Strong proficiency in efficiently navigating computer and business applications (sales quoting application, Outlook, Excel, Microsoft Office Products, etc.)
Supportive and strategic-mindset
Advanced analytical and problem-solving skills
Clear understanding of Butler’s Mission: To build long-term relationships founded on trust, creating mutual growth and success
Commitment to Core Values: Our Team, Customer Driven, Integrity, Accountability, Excellence, and Safety
Valid driver’s license and ability to meet company insurability guidelines

Nice To Haves

Knowledge of equipment applications and previous rental equipment experience is preferred

Responsibilities

Act as the primary contact for new, walk-in customers - handling the full rental cycle from inquiry to return.
Assist outside sales and customers with setting up new accounts, quotations, reservations, attachment/machine selections, contract creation, invoicing and insurance verifications.
Identify the customer equipment/resource needs, provide the right solutions, and sell/upsell products and services.
Established new accounts, generate and qualify leads, and warm-call dormant accounts.
Negotiate pricing within rate strategy, log lost sales, and coordinate hand-offs to outside sales.
Coordinate with rental technicians and other departments to schedule equipment delivery, pickup, check-out, and check-in.
Ability to operate in a fast-paced, team-orientated environment, while providing excellent customer service.
Transact all inbound calls and walk-in traffic.
Complete call offs, contract returns, and verification of machine hours.
Perform quick damage inspections.
Initiate service tickets as required.
Coordinate with rental maintenance to keep repair states current and prioritize machines as rent-ready based on reservation timelines.
Coordinate delivery timing and customer expectations with transportation.
Maintain a clean, organized, and presentable showroom.
Maintain a professional appearance and welcoming, customer-driven demeanor.
Ensure safety procedures are enforced both inside and outside of the rental store.
Be guided by Butler’s mission statement and core values in everything you do.

Benefits

10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 3 plan options
Health Savings Account – Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization