Rental Coordinator (Heavy Equipment)
About The Position
EquipmentShare is hiring a Rental Coordinator / Dispatcher at our rental facility in Framingham, MA. This role is responsible for transforming the rental experience with proprietary T3 technology, empowering coordinators to work smarter by keeping up-to-date information on every machine and ensuring each customer gets the right equipment at the right time. The position involves responding to inbound leads, guiding customers through the rental process, expanding the customer base by building relationships with contractors, educating customers on how EquipmentShare can benefit their business, maintaining and nurturing existing customer relationships, and developing new sales strategies to increase market share and improve customer experience.
Requirements
- High School diploma or equivalent
- You’re a great listener and care about solving your customer’s problems
- You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
- You have strong interpersonal and problem-solving skills
- You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
Responsibilities
- Respond to inbound leads and guide customers through the EquipmentShare rental process
- Expand our existing customer base by building relationships with contractors and construction company principals.
- Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
- Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare.
- Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business
- Promptly respond to and resolve customer inquiries, requests, complaints or other communications
- Develop new sales strategies and techniques to increase our market share and improve our customer experience
Benefits
- Monthly Family Dinner Night
- Competitive compensation
- Full medical, dental, and vision coverage for full-time employees
- Generous PTO + paid holidays
- 401(k) + company match
- Tool and boot reimbursements (role dependent)
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year
- Career advancement, leadership training, and professional development opportunities
- Access to industry leading diagnostic tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
