Rental Coordinator (Heavy Equipment)

EquipmentShare•Framingham, MA

2d•Onsite

About The Position

EquipmentShare is hiring a Rental Coordinator / Dispatcher at our rental facility in Framingham, MA. This role is crucial in transforming the construction equipment rental experience through innovative technology and exceptional customer service. The Rental Coordinator will be responsible for managing inbound leads, expanding the customer base, educating customers on EquipmentShare's value proposition, and ensuring customer satisfaction. The company utilizes a proprietary T3 technology platform to streamline operations and enhance the rental process.

Requirements

High School diploma or equivalent
Great listener and care about solving your customer’s problems
Energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
Strong interpersonal and problem-solving skills
Ability to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

Responsibilities

Respond to inbound leads and guide customers through the EquipmentShare rental process.
Expand our existing customer base by building relationships with contractors and construction company principals.
Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently.
Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare.
Keep customers up-to-date about new or additional ways in which EquipmentShare can help improve their business.
Promptly respond to and resolve customer inquiries, requests, complaints or other communications.
Develop new sales strategies and techniques to increase our market share and improve our customer experience.

Benefits

Monthly Family Dinner Night
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Tool and boot reimbursements (role dependent)
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year
Career advancement, leadership training, and professional development opportunities
Access to industry leading diagnostic tools