Rental Coordinator

Altorfer • Oglesby, IL

6d • Onsite

About The Position

The purpose of this position is to provide operational and sales support for the development of rental for the Cat ® Rental Store. As Dealers start and grow their rental businesses, they will face different sets of challenges, which will require different types of support. The role of the Rental Coordinator is to develop an understanding of the support needs of the customer for the Cat Rental Store and initiate plans to address those needs. To be effective the Rental Coordinator must establish an understanding of the objectives and accountabilities below.

Requirements

• Communications skills are essential to the success in this position.
• Must have thorough knowledge of “common” equipment failure problems and how to resolve them.
• Must recognize difference between similar products and the advantages / disadvantages of particular applications.
• Must have working knowledge of construction phases to properly advise applications.

Nice To Haves

• Works closely with all personnel to ensure customer satisfaction.
• Promotes add-on sales and sells merchandise items from the rental store.
• Is a source of information to customers about related equipment and services available in the local market area.
• Asks questions about delivery conditions such as dock heights, narrow streets, etc.
• Notifies customer immediately if there are any delivery delays.
• Follows up on all overdue rental contracts.
• Understands usage and applications of all rental equipment and services offered.

Responsibilities

• Open branch for business prior to hours of operation each day.
• Answer 100% of incoming calls within 3 rings.
• Ensure phone logs are filled out completely and consistently.
• Before closing branch: ensure 100% of billings for that day are completed, 100% of deliveries for the next day are logged and written in order, phones are turned over to the Answering Service, security system is enabled and branch doors/gates are locked.
• On a daily basis, check for credit limit violations on 100% of rental reservations to credit customers and acquire credit approvals as required.
• Ensure 100% of credit applications are checked for accuracy and completion before forwarding to credit for processing.
• Complete 100% of Rental Agreements including: Full company name and address, First and last name of company contact, Date ordered / date rental begins / estimated return date, PO# required, complete directions (job name / job address), Delivery rate, Special equipment needed, Rental Rates, Phone number, Fire, Theft and Vandalism.
• Ensure 90% of all Rental Agreements have customer REP endorsement and contract acceptance signature at all times.
• Ensure 100% of inventory is accounted for at all times.
• Maintain computer accuracy up daily.
• Document deliveries, pickups, swaps, non-revenue movements etc. in a timely fashion.
• Learn and know competitive pricing and tendencies.
• Ensure 100% of all applicable refueling fees are charged back to customer.
• Ensure 100% of assigned reports are completed by required time.
• Complete lost rent report, substitution log and delivery log each day and cc: the Branch Manager.
• Discuss daily input from Sales Representative.
• Ensure counter has equipment specifications (literature) and current prices for rental, new and used equipment, updated once per month.
• Understand and effectively explain the company’s REP policy.
• Understand and effectively communicate equipment applications and key performance specifications.
• Keep counter and show room floor area clean and orderly.
• Dress neatly and present a professional appearance in keeping with the company image.
• Perform 20 telemarketing calls per week.
• Complete 100% of special assignments or projects from Branch Manager by required time.
• Follow established procedure to communicate with service dept. on equipment related issues.
• Discuss customer needs, suggesting the most suitable and safe equipment for the application.
• Work closely with all personnel to ensure customer satisfaction.
• Promote add-on sales and sell merchandise items from the rental store.
• Be a source of information to customers about related equipment and services available in the local market area.
• Ask questions about delivery conditions such as dock heights, narrow streets, etc.
• Notify customer immediately if there are any delivery delays.
• Follow up on all overdue rental contracts.
• Understand usage and applications of all rental equipment and services offered.
• Have thorough knowledge of “common” equipment failure problems and how to resolve them.
• Recognize difference between similar products and the advantages / disadvantages of particular applications.
• Have working knowledge of construction phases to properly advise applications.
• Open and close work orders for rental technicians.

Benefits

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees