Rental Coordinator

Empire Cat•Apache Junction, AZ

13h•Onsite

About The Position

The Rental Coordinator is responsible for processing machine rentals from the initial customer request through to final billing. This role involves maintaining accurate inventory records of machine status and location, promoting rental equipment through consistent customer engagement, and supporting Account Managers and Rental Territory Managers to ensure customer satisfaction. The position requires a strong understanding of the Caterpillar product line and rental/lease agreements.

Requirements

Interpersonal skills to cooperatively direct people and expedite machinery rental, lease, demonstration, and sales transactions.
In-depth and thorough product knowledge of the Caterpillar product line including model designations and equipment applications.
In-depth and thorough familiarity with rental/lease agreements, rental/lease billings as well as tire reports, damage reports, and purchase option agreements.
Sufficient math skills to calculate rates and rental amounts.
Ability to maintain consistent attendance.
Proof of high school diploma or General Education Degree (GED).
Ability to communicate (speak, read, comprehend, write) in English.
24 months minimum experience in Rental Industry or EM Rental.
In-depth and extensive knowledge of the Caterpillar product line.
Proficiency in DBS, Microsoft Excel, and Microsoft Word.
Ability to perform clerical skills and type at least 30 words per minute.

Nice To Haves

At least awareness if not relationships with rental customers and their operations.

Responsibilities

Process machine rentals from initial customer request to final billing.
Maintain inventory records of machine status and location.
Promote rental equipment through constant customer contact.
Assist Account Managers and Rental Territory Managers with their assigned accounts.
Assist in the purchase of new equipment.
Process rental requests.
Know Empire’s product.
Maintain inventory records of machines under the jurisdiction of the rental department (rental, used, x-fleet, new coming to rental, etc.).
Generate and distribute all customer rental charges including days rented, tire wear, transportation, abuse and neglect, and overtime.
Handle customer-billing complaints.
Work safely at all times and adhere to all applicable safety policies.
Comply with all company policies, procedures, and standards.
Maintain open communication with Sales Account Managers, Rental Territory Managers, and customers.
Process rental through direct contact with customer or Empire facilitator.
Perform miscellaneous staff functions.
Take after hours responsibility whenever needed.
Perform other duties as assigned by the supervisor.
Maintain a record of all phone calls through extensive use of phone logs provided by Rental Department.
Maintain correct levels of inventory in attachment items for usage on current rental models.
Dispatch Empire owned transport trucks for pickup and delivery of Empire or customer owned machines.
Assume overall leadership and responsibility for performance of coordinator desk and coordinator position in general.
Work within and promote corporate values.