Rental Coordinator - Wagner CAT Rental

Wagner Equipment • El Paso, TX

2d

About The Position

The Rental Coordinator works with customers to determine which machine is best suited to their job and coordinates rental transactions in a manner reflecting Wagner’s “One Professional Team” vision. The role processes rental transactions, invoices, and related records; supports rental fleet sales administration; and coordinates equipment shipping and receiving with yard personnel. The coordinator also assists customers with equipment availability, performance, options, rates, account information, and rental-related issues.

Requirements

• High school diploma or GED.
• At least 1 year of experience, preferably in a heavy equipment environment, involving customer service responsibilities.
• At least 1 year of administrative or clerical experience.
• At least 1 year of customer service experience.
• Data entry, telephone, safety, reading and writing, reasoning, organizational, communication, and math skills.
• Product knowledge.
• Basic knowledge of Microsoft Word and Excel.
• Ability to perform the duties proficiently, including the physical demands described in the posting.

Nice To Haves

• College degree.
• Coursework in computers, business, or office administration.

Responsibilities

• Invoice Caterpillar and non-CAT rentals, damage charges, and demos.
• Complete the required steps to process AG, Caterpillar, and non-CAT rentals and invoices accurately and efficiently.
• Maintain records for rental equipment transferred or sold out of the Rental Fleet.
• Apply applicable taxes to invoices.
• Review shipping and receiving documents from branches for accuracy and completeness.
• Assist the Rental Fleet Sales Administrator with preparing, processing, and distributing rental, credit, and sales documents.
• Enter lost-sales rental data into the computer.
• Use DBS to enter reservations, write rental contracts, process exchanges, write pick-up tickets, close rental invoices, enter shipping and receiving data, and process equipment transfers.
• Handle overdue rental contracts and expired reservations and ensure contracts are current and signed.
• Coordinate machine shipping and receiving with yard personnel.
• Understand which inventory should be rented according to the rental process.
• Complete rental transactions through direct customer contact.
• Assist walk-in customers with information about rental fleet equipment availability, job performance, and options.
• Quote rates and help customers choose the best equipment option.
• Assist customers with financial, service, and rental issues related to invoicing or account information.
• Help customers locate and choose the correct machine for their job and application.
• Perform other duties as assigned by the manager.

Benefits

• Paid time off: up to 96 hours in the first year.
• Eight company-paid holidays.
• Medical, dental, and vision insurance.
• Life and AD&D insurance.
• 401(k) retirement plan with a company contribution of up to 7% for eligible employees.
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Access to CEFCU services, including payroll deductions, savings accounts, loans, and a VISA card.
• Supplemental life insurance.
• Critical illness and accidental insurance.
• ID WatchDog.
• Discounted employee phone plans.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED