Rental Coordinator - Wagner CAT Rental

Wagner Equipment•El Paso, TX

23h

About The Position

The Rental Coordinator works directly with customers to help determine which machine best suits their job and coordinates daily rental transactions in line with Wagner’s “One Professional Team” vision. The role processes rentals and invoices, maintains rental fleet records, coordinates equipment shipping and receiving, and assists customers with equipment selection, rates, account information, and rental-related questions. The position is based indoors in a quiet environment.

Requirements

High school diploma or GED.
At least 1 year of experience, preferably in a heavy equipment environment, involving customer service responsibilities.
At least 1 year of administrative or clerical experience.
At least 1 year of customer service experience.
Data entry skills.
Telephone skills.
Safety knowledge.
Reading and writing skills.
Reasoning skills.
Organizational skills.
Communication skills.
Math skills.
Product knowledge.
Basic knowledge of Microsoft Word and Excel.

Nice To Haves

College degree.
Courses in computers, business, and office administration.

Responsibilities

Invoice Caterpillar and non-CAT rentals, damage charges, and demonstrations.
Complete the steps required to process AG, Caterpillar, and non-CAT rentals and invoices accurately and efficiently.
Maintain records for rental equipment transferred or sold out of the Rental Fleet.
Apply applicable taxes to invoices.
Receive and review branch shipping and receiving documents for accuracy and completeness.
Assist the Rental Fleet Sales Administrator with preparing, processing, and distributing rental, credit, and sales documents.
Enter lost-sales rental data into the computer.
Use DBS to enter reservations, write rental contracts and pick-up tickets, process exchanges, close rental invoices, enter shipping and receiving data, and process equipment transfers.
Handle overdue rental contracts and expired reservations, and ensure contracts are current and signed.
Coordinate machine shipping and receiving with yard personnel.
Understand the rental process and determine which inventory should be rented.
Complete rental transactions through direct customer contact.
Assist walk-in customers with information about equipment availability, job performance, and rental fleet options.
Quote rates and help customers choose equipment.
Assist customers with financial, service, and rental issues related to invoices or account information.
Help customers locate and choose the correct machine for their job and application.
Perform other duties as assigned by the manager.

Benefits

Paid time off: up to 96 hours in the first year, plus 8 company-paid holidays.
Medical, dental, and vision insurance.
Life and AD&D insurance.
401(k)-eligible employees may receive a company contribution of up to 7%.
Tuition reimbursement.
Employee Assistance Program (EAP).
Access to CEFCU services, including payroll deductions, savings accounts, loans, and a VISA card.
Supplemental life insurance.
Critical illness and accidental insurance.
ID WatchDog.
Discounted employee phone plans.