Rental Car Claims Specialist II

Tokio Marine Group•Plano, TX

10d

About The Position

The Rental Car Claims Specialist II screens and thoroughly investigates multi-line, multi-state commercial automobile losses to determine liability, identify coverage exposures, and negotiate settlements. The role manages a pending caseload involving Collision, Other Than Collision, Uninsured Motorist Property Damage, MedPay, Bodily Injury, and Uninsured/Underinsured Motorist claims. It requires frequent, timely, and professional oral and written communication with customers, claimants, and attorneys, as well as compliance with jurisdiction-specific Department of Insurance regulations and company privacy and data security policies. The specialist works independently under general supervision, with work reviewed for overall adequacy and accuracy. The position makes decisions across a wide variety of situations within management limits and develops solutions to problems of moderate scope and complexity. Tokio Marine offers a competitive benefits package, bonus eligibility in addition to base salary, and opportunities for people development and internal career growth. The stated salary range is $56,000 to $65,000; the final offer depends on factors such as experience and geographic location.

Requirements

At least two years of claims-handling experience; automobile claims experience is preferred.
Proficiency with word-processing and spreadsheet software.
Ability to negotiate claim settlements in a timely and reasonable manner.
Strong oral and written communication skills.
Ability to work independently under general supervision, with work reviewed for overall adequacy and accuracy.
Ability to make decisions involving a wide variety of situations within management limits.
Ability to develop solutions to problems of moderate scope and complexity.
Subrogation and arbitration experience.

Nice To Haves

College degree preferred.
Automobile claims experience preferred.
Knowledge of commercial automobile policies and coverage preferred.
Knowledge of tort law across various jurisdictions and motor vehicle law preferred.

Responsibilities

Demonstrate strong telephone customer service skills and empathy toward customers and claimants.
Organize and prioritize work to meet productivity goals for the assigned pending caseload.
Work effectively both independently and as part of a team.
Document and preserve verbal and written communication activity in the claim system.
Establish and maintain appropriate loss reserves.
Conduct in-house investigations, including ordering police reports and ISO filings and assigning field work to company-approved appraisers and/or independent adjusters.
Attend necessary meetings or appearances related to assigned claims, as directed or approved by the supervisor.
Evaluate first- and third-party injury claims and negotiate settlements within assigned authority.
Prepare a Serious Loss Report for claims with a loss exposure of $300,000 or greater.
Provide detailed instructions to company-approved business partners, emphasizing expense control for all handled claims.
Prepare file-transfer requests to the Litigation Specialist when an insured is served with a Summons and Complaint.
Maintain compliance with Department of Insurance regulations applicable to the jurisdiction.
Keep the supervisor informed of significant claim developments.
Respond promptly to inquiries from brokers, agents, insureds, claimants, attorneys, outside business partners, and internal TMM staff.
Pursue appropriate subrogation opportunities.
Process total-loss vehicles promptly with the company’s salvage buyer.
Attend scheduled company-sponsored training.
Comply with appropriate internal controls when performing job functions, responsibilities, and administrative activities.