Rental Car Claims Specialist II

Tokio Marine Group of Companies•Plano, TX

11d•$56,000 - $65,000

About The Position

Responsible for screening and thoroughly investigating multi-line and multi-state commercial automobile losses to determine liability, identify coverage exposures, and negotiate settlements. The Claims Specialist II will manage a pending caseload of commercial automobile claims involving Collision, Other Than Collision, Uninsured Motorist Property Damage, MedPay, Bodily Injury, and Uninsured/Underinsured Motorist claims. The position requires frequent oral and written communication with customers, claimants, and attorneys. All communications must be timely and professional. The role must also comply with state-specific Department of Insurance regulations and the company’s privacy and data security policies.

Requirements

At least two years of claims-handling experience, with automobile claims experience preferred.
Proficiency with word-processing and spreadsheet software.
Ability to negotiate claim settlements in a timely and reasonable manner.
Strong oral and written communication skills.
Ability to work independently under general supervision, with work reviewed for overall adequacy and accuracy.
Ability to make decisions involving a wide variety of situations within management limits.
Ability to develop solutions to problems of moderate scope and complexity.
Subrogation and arbitration experience.

Nice To Haves

College degree preferred.
Knowledge of commercial automobile policies and coverage preferred.
Knowledge of tort law across various jurisdictions and motor vehicle law preferred.

Responsibilities

Demonstrate strong telephone customer service skills and the ability to empathize with customers and claimants.
Organize and prioritize work to ensure productivity goals for the assigned pending caseload are met.
Work effectively both independently and as part of a team.
Document and preserve all verbal and written communication activity in the claim system.
Establish and maintain proper loss reserves.
Conduct in-house investigations, including ordering police reports and ISO filings and assigning field work to company-approved appraisers and/or independent adjusters.
Attend necessary meetings or appearances related to assigned claims, as directed or approved by the supervisor.
Evaluate first- and third-party injury claims and negotiate settlements within assigned authority.
Prepare a Serious Loss Report for claims with a loss exposure of $300,000 or greater.
Provide detailed instructions to company-approved business partners, with an emphasis on expense control for all claims handled.
Prepare file-transfer requests to the Litigation Specialist when an insured is served with a Summons and Complaint.
Maintain compliance with Department of Insurance regulations for the applicable jurisdiction.
Keep the supervisor informed of significant claim developments.
Respond promptly to inquiries from brokers, agents, insureds, claimants, attorneys, outside business partners, and internal TMM staff.
Pursue all appropriate subrogation opportunities.
Process total-loss vehicles promptly with the company’s salvage buyer.
Attend all company-sponsored training as scheduled.
Comply with appropriate internal controls when performing job functions, responsibilities, and administrative activities.