Rental Car Associate - Fowler Toyota Norman

Fowler Automotive • Norman, OK

1d • Onsite

About The Position

The Rental Car Associate welcomes customers and ensures their rental needs are met by carrying out the rental car process. The role completes rental agreements, coordinates vehicle availability and customer pickup or drop-off, processes payments, and maintains accurate financial records and fleet inventory. The position requires familiarity with CRM software and the ability to maintain work and cleaning schedules.

The role requires a high school diploma or GED, or one to three months of related experience or training, or an equivalent combination. A valid driver's license and an MVR acceptable to the company's insurance carrier are required. The work includes regular walking, sitting, hand use, reaching, and communication; frequent stooping, kneeling, crouching, or crawling; occasional standing and climbing or balancing; and lifting up to 10 pounds regularly and up to 25 pounds occasionally. Reasonable accommodations may be made for individuals with disabilities.

Compensation is based on experience and described as highly competitive. Fowler provides insurance and other benefits, paid time off and holidays, parental and bereavement leave, an employee assistance program, job-specific education, and related development and incentive programs.

Requirements

• High school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Valid driver's license and an MVR acceptable to the company's insurance carrier.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small-group situations to customers, clients, and other employees.
• Ability to meet the physical demands described for the role, with reasonable accommodations where applicable.

Responsibilities

• Complete rental contracts, explain rental policies and procedures, verify credit, and obtain customer signatures and deposits.
• Contact storage or service areas to determine automobile availability and request vehicle delivery.
• Work with other rental agencies to secure vehicles for customers when necessary.
• Coordinate customer pickup or drop-off when necessary.
• Collect rental fees by processing credit card, check, and cash transactions.
• Coordinate direct billing with insurance companies.
• Reconcile cash or credit card slips with rental agreements and submit them to management.
• Perform daily cash drawer settlement to maintain the daily drawer balance.
• Perform daily inventory inspections of all rental fleet units.
• Use CRM software and maintain work and cleaning schedules.

Benefits

• Medical, vision, dental, life, and disability insurance.
• 401(k) employer matching plan.
• Paid time off.
• Volunteer paid time off.
• Paid holidays.
• Parental leave.
• Bereavement leave.
• Employee assistance program.
• Job-specific education, including student sponsorships, internships, manufacturer and dealership training, and graduate and tool incentive programs.
• Access to Mamava Lactation Pods for customers and personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED