Rental Attendant & Segway Tour Guide | Amelia's Wheels | On Call

Omni Hotels & Resorts•Fernandina Beach, FL

43d•Onsite

About The Position

This role at Amelia's Wheels, located at Omni Amelia Island Resort & Spa, is responsible for providing guests with a unique experience through Segway tours, bike rentals, and Island Hopper rentals. The resort itself offers guests 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities, and a full-service spa. The company values respect, gratitude, and empowerment, offering hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. This position is ideal for someone who is friendly, motivated, and passionate about serving others.

Requirements

Must be 18 years of age or older.
Valid driver's license.
Able to lift and carry up to 60-100 pounds occasionally and 30-50 pounds repeatedly.
Able to stoop, stand, push, pull, and walk or stand for long periods of time.
Must be able to hear, smell, have good or corrected vision, and a good sense of balance.
Must be able to verbally communicate clearly and effectively to various sized groups of resort guests.
Able to multi-task effectively.

Nice To Haves

Able to ride a Segway and become a certified instructor to lead property Segway tours within 60 days of hire.

Responsibilities

Provide guest assistance at Amelia's Wheels, including offering property information, on-property directions, and managing rentals of Bicycles, Island Hoppers.
Lead Segway tours for guests.
Book and manage reservations for Segway tours using Xola.
Book and manage reservations for Island Hopper reservations using Bike Rental Management software.
Become a certified Segway instructor to lead property Segway tours within 60 days of hire.
Be familiar with Omni Amelia Island bike trails and tour routes.
Communicate effectively with associates and guests.
Be knowledgeable about all hotel amenities, Omni outlets, and company events.
Attend and participate in Amelia's Wheels' meetings and monthly All Together Get Together events.
Assist with routine cleaning of Amelia's Wheels and equipment, including sweeping, emptying trash, organizing, and inventory of Segways, Island Hoppers, and Bicycles.
Ensure all bicycles, Island Hoppers, and Segways are clean and safe, and address any concerns immediately.
Possess knowledge of basic maintenance and repairs for bikes, island hoppers, and Segways.
Perform daily maintenance of all Amelia's Wheels Bicycles, Island Hoppers, and Segways.
Be knowledgeable of Omni's culture.
Assist in other aspects of the recreation department as needed, including group functions, events, Nature Center, Pool/Beach, Camp Amelia, Heron’s Cove mini-golf, Health and Fitness, and Tennis operations.
Work holiday events and special programs as scheduled.
Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA Ratings.
Have a thorough understanding of Omni Hotels culture, rules, and regulations.
Answer phones using the proper "Moments of Service" scenario.
Provide guests with cheerful, personable, efficient service.
Maintain a clean and professional appearance of uniforms.
Fully understand and implement "Moments of Service" and “Power of Engagement”.
Interact with every guest using Omni Standards.
Be knowledgeable about all hotel amenities and property specifics.
Actively participate in the assurance of the safety of all guests.
Treat everyone, supervisors, staff, and guests with courtesy and respect always.