Rental Associate - Winter Season

Alterra • Winter Park, FL

1d • Onsite

About The Position

The Rental Associate will provide exceptional guest service by assisting guests with the selection and setup of rental equipment. They are responsible for demonstrating a high level of knowledge of rental equipment, and being able to advise the guest appropriately. In addition, the Associate will also be involved in regular daily maintenance and testing of the equipment. They will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

Requirements

• High School diploma or GED
• Basic computer functionality required

Nice To Haves

• No seasonal experience necessary but strongly encouraged
• Previous Customer Service Experience Strongly encouraged

Responsibilities

• Maintain a friendly, congenial and helpful attitude when dealing with guests.
• Select and setup rental equipment for guests, including, but not limited to: Fit correct size boots, Select appropriate size ski/snowboard and length, Adjust bindings, Ensure forms are correct, Instruct guest on use of equipment.
• Understand and utilize computerized rental system.
• Perform continual maintenance and upkeep of rental equipment including: Clean and repair boots, Inspect bindings, Repair and tune skis and snowboards, Repair pole baskets and grips.
• Perform mandatory, periodic ASTM inspection and testing of rental equipment.
• Comply with required risk management and indemnification procedures as well as other rental shop practices and procedures including: Binding certifications, Binding adjustments, Forms, documentation and records, ASTM binding testing, Post-accident reporting, Consistently following essential safety protocols.
• Know all products, services and prices offered in the rental/repair shop as well as being familiar with those of the resort.
• Foster an attitude of teamwork and cooperation within the rental/repair shop and the resort.
• Perform upkeep and maintenance in the rental shop and on tools and machinery as needed.
• Maintain neat, clean, and well organized shop.
• Perform other duties as assigned by the Ski Rental/Repair Shop Supervisors.

Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED