Rental Assistant (Housing Authority)

CMT Services Inc•Largo, MD

2d•Onsite

About The Position

CMT Services, Inc. is seeking a Rental Assistance Application Processor with ERAP Reviewer/Processor experience for an onsite position. This role involves determining program eligibility, reviewing and validating application supporting documentation, and communicating with tenants and landlords to provide Emergency Rental Assistance to individuals affected by the Pandemic. The position is supervised and evaluated by a Portfolio Manager.

Requirements

Must have prior Rental Assistant and/or rental processing experience.
Must have 1 year of working experience determining eligibility for State and/or federally funded programs.
Must have a Proven ability to work across organizations with effective communication, leadership, and project management skills.
Must have good telephone etiquette.
Must have a working Internet connection.
Must have proven experience in MS Office Applications, preferably Excel.
Excellent writing, grammar, and spelling ability.
Excellent presentation and written/oral communication skills.
Ability to work in a deadline-conscious, results-driven environment.
Must exhibit strong writing skills, excellent attention to detail, and the ability to generate creative ideas while working both independently and collaboratively.
Must be a self-starter, multitasker who works well under pressure, and follows through on tasks.
Must be legally authorized to work in the United States of America.
Must successfully complete a successful background check.

Nice To Haves

ERAP Reviewer/ Processor experience

Responsibilities

Uses applicable policies and procedures to review Web based Emergency Rental Assistance applications to determine eligibility, make appropriate assistance recommendation, and finalize applications for Quality Control review in a timely manner.
Examines and evaluates all documents to ensure authenticity.
Calculates income, deductions, exemptions, and rental assistance amounts.
Communicates via phone and email with applicants to obtain outstanding documentation to continue processing pending applications.
Ensures applicant files are complete and concise; observes applicant/file confidentiality etiquette.
Advises both Tenants and Landlords of program regulations, administrative policies, and procedures when required.
Completes reports to detail application assignment status and reasoning for application processing delays.
Participates in bi-weekly team meetings to discuss best practices and recommendations for improving workflow.
Collaborates with supervisors and co-workers to ensure and achieve the department’s goals.
Performs other job-related duties as assigned.
Review and validate essential documents related to income, assets, household composition, citizenship status, and more to ensure accurate eligibility determinations.
Assist staff in calculating income, reviewing documentation for completeness, identifying discrepancies or other issues that could affect eligibility, and preparing necessary paperwork for review.
Enter applicant information accurately into the agency's Yardi system, ensuring that all electronic and/or paper files are organized and up-to-date.
Facilitate the scheduling of mandatory briefings and intake appointments, prepare notifications for any missing information, and provide clear guidance on program requirements and required forms.