Housing Assistant

HOUSING AUTHORITY OF THE CITY OF MI • Milwaukee, WI

8d • Onsite

About The Position

This position is responsible for performing tasks related to providing housing assistance to the public. Responsibilities may include executing rental contracts and/or leases; managing waiting lists for housing programs; providing assistance to applicants, staff, and others; and reviewing eligibility for housing programs.

Requirements

• High School Diploma or equivalent (G.E.D.)
• 1-3 years of related experience
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Knowledge of eligibility requirements of housing programs
• Knowledge of programs and services of an assigned area
• Knowledge of program application requirements
• Knowledge of standard mathematical concepts
• Knowledge of customer service principles
• Skills in providing customer service
• Skills in screening applicants for program eligibility
• Skills in performing standard calculations
• Skills in reviewing documents for accuracy
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information and to receive work direction.

Nice To Haves

• Knowledge of Federal, state, and local laws, rules, and regulations
• Knowledge of Housing waiting list requirements
• Knowledge of Methods of preparing reports and/or testimony
• Knowledge of Principles and practices of setting rent amounts.

Responsibilities

• Manages waiting lists for housing programs to ensure proper service delivery to eligible individuals.
• Collects and reviews credit checks, criminal background documents, and other confidential documents in accordance with program application processes.
• Provides assistance to applicants, staff, and others, including: explaining program eligibility requirements to tenants; assisting individuals in resolving program application issues; providing guidance to staff in performing program tasks; providing information related to program rules and regulations.
• Reviews applicant eligibility for housing programs; recommends approval or denial of applications for housing services.
• Provides testimony at hearings regarding reasons for rejecting housing applications.
• Schedules and attends applicant processing meetings to obtain and verify applicant information; processes client application files and coordinates corrections with appropriate staff as needed.
• Prepares program rejection letters and rejection hearing files in accordance with policies and procedures.
• Performs other duties of a similar nature or level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED